Banks in Derby, Derbyshire

“Today 29/7/2025 at 15 hrs , I received a high Support of service from Maizey. The re no ward to explain myself as she treated me with manners and respect. I came to the branch with sorrow but I left happily and a laugh.
Really appreciated her help.
Salita Louie.”

“Good shopping centre with lots of free parking. Love B&M for some bargains and reduced price branded good compared to other retailers in the centre. Also farm foods is good value for frozen vegetables. Birds and Costa are the best cafes for coffee, and to eat we find the The Peacock Lounge to be the best. Subway is also a good choice if you are looking for a salad on the go. Nice friendly post office staff too. Oh and not forgetting Card Factory, great for good priced cards and gifts.”

“Quite a big Nationwide branch then others. Staff are brilliant, Friendly and Happy to Answer my questions I had today. Got a new card reader and payed money in at the counter. Also Branches in a lot of areas aswell is another thing I like and appreciate.”

“Suspected fraud and these guys were so helpful in saving my money I regret not getting the ladies name but they saved my kids holiday. Thank you to the lady who resolved this today and locked everything on my account ?”

“Very grateful for the help given by your staff today - very thoughtful, polite and knowledgeable. Successfully set up an Executor's account. Excellent process, fulfilled what I was looking for ..... ensured I had access to online banking and mobile banking. Thank you - great customer experience - I'm going to rethink my current banking supplier.”

“My hubby and I used to ask for assistance from Lloyds Bank but due to the bank's refurbishment we were told to go to the nearby Halifax where we can get help from there. We have waited for about 40 minutes and eventually be arranged an appointment with Mr Emmanuel Olatunbosun Emmanuel is a young and smart guy and very professional who helped us to resolve the problem of being suspended on our account as well as providing assistance to book a further appointment for our another issue in relate to savings planning. We are lucky to be met with him and completed all required issues. I am sure Emmanuel is a great asset to either Halifax or LloydsBank. Thank you again Emmanuel.”

“Incredibly helpful, friendly staff. I am dealing with a bereavement and the staff at the branch in Allenton have been so understanding and have gone beyond the call of duty to help me, which is much appreciated. Also, the online and telephone NatWest staff have been very helpful. I would recommend this bank anytime.”

“We called in yesterday as my elderly mum had some issues with her account. The female member of staff was extremely helpful. It was quite a complex problem to us but it was dealt with compassion, patience, understanding and humour. We were very satisfied with the service and the fact that the issues had been successfully resolved. Thank you!”

“The staff are lovely and have been extremely helpful while I've been supporting a disabled relative. This branch have been invaluable.Unfortunately the experience is marred by the fact that it's often extremely difficult to get hold of them by phone. It's caused me stress as some serious matters couldn't be handled by the generic helpline and I need help from the branch staff, but I can't get hold of them on the phone.”

“Thank you to both Keira and Amy who looked after me today in branch with my Nationwide account. They were both friendly, helpful, knowledgeable and made the process very smooth. Many thanks ladies x”

“The bank staff involved couldnt do enough for us. They were very professional, approachable and they all worked together as a very effective team. I cant thank the Bank Manager & staff enough, you are truely at the top of your game and i can personally recommend your branch to any potential customers.”

“Writing on behalf of my wife Georgina Hancock and her brother Mark Corpe; Pam and Mollie are a real asset to your branch they have been so helpful and accommodating. They really have gone above and beyond. Please pass on our appreciation, thank you Pam & Mollie xxx”