Awful service today, was left waiting for half an hour and when I enquired if it was going to be much longer as I had a meeting to get to, I was told there was only two people who could deal with my issue and one was busy, after 50 minutes I left as I could not let my customer down. On their hold music it says we should... read full comment
October 2024
Called into the Chesterfield branch today to change a few things. Firstly, I was greeted with a warm welcome, which is so nice. ? I don't normally leave reviews, but after going to another bank to change a few things and having a bad experience (not Santander), I thought people are always quick to complain but never take... read full comment
August 2024
The lady who served me last week arranged for someone to ring me this morning at 10.30 am regarding me potentially investing a very large amount. The call eventually came at 2.05 pm when it was not convenient….no apology and a made-up excuse. The second time in the last few months that poor service has resulted in a significant... read full comment
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.
