November 2023 by Natalie Hershey
I had an amazing experience here!!! I came here because I am visiting the area and I broke my glasses, and they were able to switch my lenses into an identical frame that I had - for free, even though I'm not a customer. Not only that, but they adjusted them and bent the arms so that they fit my head and no longer fall off - I have been wearing glasses literally my entire life and never had the arms adjusted like this. They also tightened my boyfriend's glasses. The young man who helped us was clearly very knowledgeable and extremely friendly and helpful. I'm a bit sad I don't live around here so they can't be my regular optician - if I ever need help with my glasses again while I'm in England, I'll certainly go to one of their sister stores. Really incredible service!!! Thank you so much for fixing my glasses!!!
September 2023 by Mark Nadin
From walking in I was made to feel very relaxed and comfortable The frontline staff are very professional and understanding. And the examination team are very thorough. There was no rushing through.I felt totally confident in their judgement.
January 2023 by LOUISE SAXON
Very disappointing, before leaving 88 my mother in law in The Eye Place, I told them she didn't need the test's that looks internally at the back of the eye, after I had left they talked her into it, the final bill came in over £700 for one pair of glasses.
August 2022 by Jaine England
I?m on holiday with a new pair of glasses that were hurting me. II popped in to see if they could do anything for me and they were all fantastic. I was there for about 15 minutes while they measured me up and made sure they fitted correctly. Free of charge too. They have a fabulous range of glasses and that?s where I will be going next time. You can?t put a price on great customer service !
July 2022 by Daniella Bielby
Very welcoming and professional from the minute you walk in. I was very impressed with the level of service and helpfulness. Highly recommended a visit to The Eye Place.
March 2022 by Adam Greening
I visited for the first time today and I was not disappointed. The staff were very welcoming and helpful. The eye exam was the most comprehensive I've had. I feel my eyes health are in very good hands. Very knowledgeable optician and they have a great range of glasses. Would highly recommend. Thank you.
January 2022 by John Bird
Brilliant service and really nice people - first class!
October 2021 by Frankie Rouse
my glasses broke this morning and so i rushed into the eye place to see if i could get them fixed before i started work (went in at 9:55, i start work at 10) and the ladies could not have been nicer. not only did they fix my specs within three minutes - they said i didn?t even owe them anything? tears of joy literally
September 2021 by Elisabeth Tigi Coyle
Alex Kemp saved my sight. A chance visit for a new prescription found some retinal damage thanks to his state of the art scanning equipment. Just a few days later my retina tore. Had it not been for Alex's insistence to notice any changes, and come back in immediately if I did, I might have missed the rapidly deteriorating situation. Within 24hrs I was in emergency surgery for a tear. Had I not been lucky enough to go to Alex on that occasion, I could have been experiencing a full retinal detachment. The speed and attention to detail saved my sight. I can't say enough positive things about Alex and Jack. Highly recommended.
August 2021 by Chris Aldersey
I was on holiday in the Peak district and only in Bakewell for the day when one of my contact lenses went behind my eye. Not only did they fit me in as an emergency appointment but they removed the contact lens and gave me a reppacement, all free of charge! Outstanding service, I wish they were my local opticians.
August 2021 by Mac Ravey
I had my eye's tested at the Eye Place and purchased a pair of glasses which for 1 pair was £460 , l'v been back twice as the nose bridge pad cuts into my skin and the frame itself is'nt wide enough so a lady in the shop just bent the arms to make them fit better which l thought was a bodge job for the price that l'd paid . I will purchase another pair from somewhere else, as l feel let down by the Eye Place .Mac .
July 2021 by Fiona Marshall
The actions of the team at Bakewell, especially Jack, have been highly commended by a consultant neuro-ophthalmologist for pursuing a referral which has resulted in prompt medical treatment. Incredible thanks for their care and support for a highly rare condition.
July 2021 by Janine Knowles
An excellent opticians. Very friendly and attentive staff. Nothing too much trouble, everything well explained. Very thorough.
April 2021 by Elisabeth Tigi C
Alex Kemp saved my sight. A chance visit for a new prescription found some retinal damage thanks to his state of the art scanning equipment. Just a few days later my retina tore. Had it not been for Alex's insistence to notice any changes, and come back in immediately if I did, I might have missed the rapidly deteriorating situation. Within 24hrs I was in emergency surgery for a tear. Had I not been lucky enough to go to Alex on that occasion, I could have been experiencing a full retinal detachment. The speed and attention to detail saved my sight. I can't say enough positive things about Alex and Jack. Highly recommended.
April 2021 by Rita Clark
I have been a customer of the Eye Place for several years - I also use their ear care service. I have found them to be unfailingly helpful and pleasant giving individual personal service efficiently. No pressure, no hurry.
