April 2023 by jan dowler
I love this Joules Store. The staff are always and I mean ALWAYS amazing, friendly and helpful. Nothing is too much trouble.
March 2023 by Sarah Cottrell
Awful customer service. Unfriendly store assistant was rude to my son as he was off school (due to strikes). Then at the till she started having a rant about workers being greedy. Really not the time or place and I ended up leaving without my item I was so cross. Just do your job. Totally put me off visiting again.
December 2021 by Leanne Hay
Absolutely shocking customer service. I'm a massive joules addict and spend alot on the brand. Today I entered the joules shop in ashbourne to have a look round and was reprimanded by one of the staff asking me for a mask. I explained I was exempt and she asked for my exemption certificate. This is illegal (which i explained) and I don't appreciate being questioned infront of a store full of customers! Fair enough ask for a mask but asking for my medical records is disgusting! Sort your staff out joules and get rid of her or give her training in how to approach in the right manner! Safe to say I put my stuff back and left the store, won't be going back
November 2020 by Leigh Baines
Good selection of women?s wear products. Stocks kids wear. Some items are a little pricey but product quality is good. Limited menswear department. Friendly staff.
July 2017 by Fiona Jones
Not overly inspiring. Have been in shop many times but it lacks something. Very big shop but lacks any welcome or interest- a bit clinical to me . I always end up over road at competition.
December 2016 by Tessa Riley
I went in last week to look at a coat and nothing was too much trouble for them. I bought one after I had tried on one or two. The assistant was honest enough to tell me that one coat was too small and to try a size larger. She was right too.
