February 2024 by Alison Foster
I have just encountered an extremely rude and arrogant female member of staff from AA carpets, who clearly thinks she is important.As an existing customer I will be taking my business elsewhere.
August 2023 by Vero HD
Don't waste your time with them. I wanted a quote to replace the carpet by laminate flooring. They came to the house to measure and we went 2 days after to the shop to choose a sample for the quote (they don't have any in the webpage). When we arrived to the shop they took several minutes to serve us because they were moving things around. We were expecting the quote to be done in the shop as they already had the measures but they told us they would call us 2 days after. They didn't contact us at the end of the business day as they said and I sent an email asking for the quote. One week has passed and they didn't contact us, they are not a serious business so we have chosen another provider that gave us the quote while they were in the house measuring.
April 2023 by Colin Belton
Great customer service from AA Carpets in selecting the best flooring for our living room. The team fitting were exceptional. Flooring was cut with care around the stone sides and tidy around the stairs. They cleaned up and left the place spotless. Highly recommend AA Carpets.
April 2023 by Kenzie Taylor
First time I've used AA Carpets. We had a full house done with a mixture of carpet and LVT, as well as a new sofa. The fitters were lovely, the flooring and sofa also look lovely. However, the woman who works in customer service there has absolutely no customer service skills. They had brought the wrong carpets for the rooms they said they would be doing on the first day, however since our house was fully furnished, we had only emptied the rooms they said they would be doing. The woman rang my partner and was horrible to him and there was no resolution to the problem. So I rang. She started shouting down the phone at me as soon as I said what address I was from and swore due to an error on their part which she tried to say was our error. When I asked to speak to the manager, he told me it was a misunderstanding due to their plans not quite matching our house layout...therefore not our fault like the woman was quick to say while shouting and swearing at me. The woman had also asked us to check if the floor was concrete or wood so they knew if it needed screeded or not for the LVT, saying concrete would need screeding and wood wouldn't. When we rang to say it was wood, she said it would need screeding. When the fitters came, they said they needed to ply board it, not screed it. They kept changing the days for the fitting due to issues on their end, even tried pushijf it back by 2 weeks. Would never use them again or recommend them to anyone.
April 2023 by Andrew
AA carpets installed luxury vinyl tile (LVT) over a suspended wooded floor in my kitchen in March 2019. At the time of quotation I was told that the application of a screed over plywood was unnecessary despite this being customary for a number of other companies. Nevertheless, I put my faith in AA carpets and at first it appeared they had done a good job. Unfortunately within months, plywood board edges and nail heads started to appear through the LVT. I informally raised the issue within a short space of time when their fitters had to come out to remove a bit of excess material from under one of the tiles. I was told I?d have to report it to head office because they were just out to sort the bump caused by the excess material. Regrettably, I made the mistake of not formalising the issue until September 2021 when I got tired of looking and the floor and sent AA carpets an email outlining the issue alongside photographic evidence. AA carpets agreed to come out and have a look at the issue in October 2021 although no one showed up. At this point I thought I?d just leave it and write it off as a bad experience. However, I?ve recently just had my living room and hallway done by a different company, plywood and a screed used, and the fitting quality is night and day. I requested a quote from the company that done my living room and hallway; however, their advice was to get back in touch with AA carpets and get the issue sorted because in their opinion the state of the floor is unacceptable. In recent months I got back in touch with AA carpets to get the issue resolved to which they stated they would come out, lift a few tiles, screw the plywood boards down and feather over joints. Today they came out, tried to lift a tile and made a mess of it, they managed to distort the tile and cut into the edge of another tile. This is disappointing as instead of fixing the problem, they made my floor look worse. AA carpets have now decided that there?s nothing more they can do.My advice is, if you have suspended wooden floor boards, avoid using AA carpets. In my opinion, failure to use a screed makes their installation procedure unsuitable. The flooring I had installed was Moduleo Impress. The maintenance and installation guide for this flooring states: ?a suitable levelling compound should be used to ensure that no irregularities show through to the surface of the finished floor?. Unfortunately, a levelling compound was not used when AA carpets installed my floor and irregularities are showing through.
April 2023 by colin paine
Good selection of carpets and laminate flooring. Very friendly and helpful staff. I placed an order.
April 2023 by Andrew Levens
Very good company, have used them for years.Always very helpful, and good staff ,never a problem .
October 2022 by Dek Ellwood
4 bedroom house, carpets upstairs LVT down. All done in 3 days even with them levelling the floors, can't fault the work from the measurement to fitting. Staff very friendly and helpful from start to finish. This is the 3rd time I've used AA, twice old house and now new home. Their work has made a house a home, massive thank you and highly recommend
October 2022 by Lee McMullen
Can not rate this company highly enough. Fantastic service from beginning to end. They go out of their way to ensure everything is perfect. Adrian and his crew are brilliant. Would highly recommend them
October 2022 by martin me
Decided not to go with AA carpets as they called me asking for payment before I even picked the carpet and sounded desperate when they phoned me. They asked me to pay £420 over the phone after they measured up. This is the first time I've heard of pay before you even pick.
October 2022 by Marky P
A great variety of carpets, furniture and beds and friendly helpful staff. Totally recommended
October 2022 by Mrs P
Quite expensive compared to other places but the staff seemed friendly and the place is accessible to prams and wheelchairs .
October 2022 by Samantha McClements
Do not use!! Do not hand over any cash as they take it and do not deliver!
October 2022 by John Harkness
Brilliant just the job.
October 2022 by Sean
Helpful staff on the floor
