Their customer service is excellent, personal, and responsive. However the phone support waiting times have increased massively lately. I waited for 30 minutes yesterday and have so far been waiting for 15 minutes today. This was a way the Cumberland differentiated itself from the big banks. Such a shame it is going down... read full comment
March 2020
Internet banking is a nightmare
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Products and services: Mortgage Advice, Insurance Services, Savings & Loans