August 2025 by Leanna Kane
Returned a pair of boots which did not fit via royal mail only to have an empty box circled return to sender sent back to me!
March 2025 by Amy Rawlings
Terrible customer service, trying to gain access to a gift voucher and being met with a very 'computer says no' response.
February 2025 by Patrick Mayo
I contacted CHO re a faulty pair of Hunter boots which had developed a split having had poor customer service through Hunter directly. CHO were excellent , no problem acknowledging fault and sent me a new pair of boots . Five star customer service. Thankyou
February 2025 by Jordan
Amazing Service.
Ordered two Barbour handbags as they had the different colourways. Delivery was quick. Will definitely make another order!
January 2025 by Lynne Benniston
Ordered on 21st jan ....received my order 24th jan ...can,t fault the service ....free delivery plus 20% jan discount ....packed beautifully .....and most important ......the bag I ordered is amazing......would,nt hesitate to use Cho again ..Thank you
December 2024 by Louis Woodcock
Not sure why this place has any negative reviews. I order most of my clothing from CHO. It always turns up on time and you can get some top quality clothing at great prices. Returns are also dealt with really quickly. Thanks to the CHO team!
November 2024 by Kelly Pickersgill
VERY POOR EXPERIENCE. ROYAL MAIL LATE TO DELIVER PARCEL, ORDERED SUNDAY. DELIVERY IS 2-3 WORKING DAYS SO SHOULD HAVE ARRIVED BY WEDNESDAY. RM SENT TO WRONG DEPOT, THEN LIED CLAIMING RETURN TO SENDER ON THURSDAY, ONLY TO TRY AND DELIVER ON FRIDAY (WHEN I WAS ON HOLIDAY) PARCEL NO LONGER REQUIRED SO MY NEIGHBOUR REFUSED IT. THEN CHARGED £3.99 TO ADD INSULT TO INJURY. CUSTOMER SERVICE EVEN MORE SHOCKING. AVOID THIS COMPANY!!!!!
October 2024 by Shirin
There was a factory issue with the Timberlands I ordered. I contacted Cho Fashion the same day they arrived and the customer support I received was just excellent. I returned the shoes, and they sent out a replacement the day they arrived back to them. I was that annoying person who emailed them a million times and their customer service was just impeccable. Really appreciate the keeping me updated and the replacement pair were absolutely perfect. Thank you Customer Support Team!
June 2024 by muge celebioglu
We got a Barbour jacket for my husband. Great experience. Better price, excellent packing, lovely thank you email, overall amazing customer service. Wr strongly recommend CHO . Thank you
June 2024 by Norelle Cottee
DECLINED TO REFUND WHEN DRESS RETURNED TO STORE BY POST OFFICE, NOW USING LEGAL SERVICES TO GET £90 REFUNDED.
May 2024 by Jenni Pain
No customer care at all. Ordered a Barbour jacket which they sent by Royal Mail. The delivery photo shows the parcel dumped in full view outside my front door. When I returned home the parcel was no longer there. Despite trying to chase this up with CHO they refuse to do anything about it saying it was delivered. I have now been left out of pocket for an item I never received. Will never use this company again. As far as I am aware my contract is with them as the supplier and they need to claim from Royal Mail but they just say Royal Mail say it was delivered with no evidence of an investigation. I have now followed this up and escalated the claim through Royal Mail who acknowledged they did not deliver the package securely but have advised only the sender can make the compensation claim. I have been back to CHO with the email from Royal Mail but they refuse to do anything about it. Makes me wonder if they do actually make a claim but don?t pass on the refund to me. Will never use this company again
May 2024 by Jam
Great prices and quick delivery, not sure why there all so many negative reviews I will certainly be returning. A1 service
March 2024 by Linda Jamison
Fantastic selection of named brands. Prompt delivery, communication first class. Delighted with my Penelope chilvers boots. Thank you.
March 2024 by Mella Dagne
This is great and very organized store that I ever seen in my online shopping experience. What great company ?
February 2024 by Chris Braun
Like others would give zero if i could. Terrible customer service team and very unprofessional responses and sometime just blatant ly not responding.
