Went into the Carlisle branch on Monday 11th following fraud on a family members account and George and Ellie were fantastic! They helped sort everything out and took steps to prevent further problems. They both made me feel reassured and gave advice going forward. This is not the first time George has helped my family,... read full comment
August 2025
Called in thus morning to sort out a long term issue on my personal account.George and Ellie could not have been more helpful and after quite a lot of work on the computer and my banking app, the managed to sort everything out. Sam even popped by with a coffee to see if she could do anything ...
March 2025
Do not take credit out with this bank. Their customer service is shocking. I never received a decision on an application 3 month later even though a hard search was done. Local branch can only provide an application reference but no timeline as to when my application will be processed. No one on the phone seems to care... read full comment
