Trying to get through to either your call centres or branches on a Saturday is still a nightmare.. Why don’t you employ more staff.. I am glad I left Nationwide after 26 years banking with you.. Your waiting times are a disgrace & you should be ashamed of yourself..
April 2025
Really poor service today with only one trained cashier on the desk of four - waiting over 10 minutes to be served in the queue and someone came in to sort out an account query and went to the front desk and was seen straight away - so good way to queue hop and when queried with member of staff got a very poor response... read full comment
Nationwide Building Society Truro is the UK's best high street banking provider for customer service because we put our members' needs before our profits. We offer a range of savings accounts and ISAs, mortgages, current accounts, loans, credit cards, and insurance - for all life's needs. You can use our online, mobile, and banking services of if you prefer speaking face-to-face, pop into your local branch.
Other Information
Products and services: Two levels of cover to choose from, No claim discounts (NCD) available, NCD up to 35% on contents (5+ claim free years), NCD up to 10% on buildings (5+ claim free years), Home Emergency cover (additional premium), 24 hour home emergency helpline, Legal Assistance (additional premium), UK based call centres, Quotes available online in branch or by phone, Home insurance underwritten by U K Insurance Ltd, Home Emergency & Legal Assistance underwritten by:, DAS Legal Expenses Insurance Company Limited
