March 2023 by Oliver Roberts-key
Called in to get a quote for my car insurance the other month, it was a little complicated but the advisor I spoke to Tori was absolutely phenomenal! Answered all my questions, and even some I didn't think of! Thank you so much to the NFU mutual team. I will definitely be using their services in the future.
February 2023 by Newbury Little
I called regarding an insurance claim and spoke to a claims handler, Sarah. She was very disinterested and I?m fairly certain gave me incorrect information. I would go to a different firm. One where customer service, listening skills and compliance are in their core beliefs
August 2022 by Katie Julian
Wasn't confident that the staff member understood our needs or the products she was offering,
March 2021 by Margaret Larson
I have been very impressed with the service received to the point that all my insurances are now through this Company. No hesitation to recommending. Very quick service for me. I notice that there are a few negative reviews and I know for fact that all of the staff had Covid at one point. Wouldnt hesitate to recommend.
March 2021 by Margaret Allen
Purchased a continental insurance for a next day travel and still awaiting a email too confirm who to call etc if I have a breakdown. Have called them three times they keep saying we willsend it well they didn't. I found the staff unhelpful and rude. Have now emailed a complaint to head office.
March 2021 by Richard Maior-Barron
I called to request a quote for a trailer I had purchased, spoke to a lady who said she will call me back the following morning after taking all the details.I still havent heard from her or her office since and that was a month ago.I will be cancelling all my other insurances with NFU when they come up for renewal.
