September 2021 by Symon Stephens
Worst customer service I?ve ever experienced. Bought a whole bungalow?s worth of flooring from them and arranged install over a month ago. Call us the day before to tell us that instead of 2 guys it will be 1, but he?s still only booked to do the same number of days!! The guy they sent is good to be fair to him but obviously not abide to do it all in 3 days, so we?re now over a week past when they were supposed to be finished and it?s holding up the rest of our renovation. We?ve also had absolutely no communication from carpet right and it?s as if they?ve forgotten about us altogether. They also NEVER answer their phones so you basically just can?t get hold of them!! Wish we?d gone elsewhere to be honest!!
September 2021 by John Davis
Waste of time,if you're buying carpet try Trago mills or Greenmount
September 2021 by Patricia Sutcliffe
Appalling customer service!
October 2020 by Ocean Breeze Porthtowan
Super helpful staff... good prices... easy parking... looking forwards to have a new floor laid next month.
October 2020 by Moon Hare
Just been to carpet right with a budget of £5000 upwards to carpet our new house and was told not allowed in because we had no masks with us. Asked if they had two they could give us and was told by a very smug assistant that they don?t give out masks. Isn?t this a bit shortsighted with customers that genuinely forget their ppe not to have a box of paper masks just in case given the amount that most people spend on average on carpets? It?s not like you go there for a pint of milk! Never mind we are just off to Millhouse Carpets in Penzance instead.
October 2020 by Laura Williams
Great service, carpet fitted when booked with the shop. Fitters arrived on time and hovered. Very pleased.
August 2018 by barrie charleston
Carpets ,beds, off cut of carpet
August 2018 by Nigel Richards
Very helpful staff. The guy who we dealt with was so helpful and was a credit to the company.
August 2018 by Jan Russell
We are amazed and thrilled that not only did we find the carpet that we wanted but that they pull the old one up and take it away!! And it's all being done in under a week..they are real stars..many thanks
January 2018 by Nicola Deary
Stood waiting for an advisor for 20 minutes. Kept walking around the store trying to find someone. An advisor was sat with a couple and they had only just started so knew it would be a long time. You'd think more than one person would be available. You just lost a customer.
