February 2024 by Mark McGimpsey
Many thanks to Sam who provided a great service and booked a fantastic cruise for ourselves and our friends.Cheers mate..
October 2023 by dave percy
The service was shocking, no agent even bothered to get back to me. This might have been been up the (male) agent whom I spoke with as he showed no interest of even wanting to listen or be helpful . This was just over a year ago and now looking to book next trip but will not be contacting Hays Nantwich
August 2023 by Kim S
I came to them to look at going abroad in 2024 I thought they could go through packages with me but they said no they will email me - i gave my email address and checked it was right. 2 weeks later still no email (junk, deleted and spam folders checked). So i rang them they said they would email again. 2 weeks later still no email so i went somewhere else.
July 2023 by Sonia Russell
Went in here 4 days ago, the one statt member there said he couldn't get onto the Jet2 internet site but he would email details of suitable holidays. He didn't. Thinking he may have taken the email address down incorrectly we emailed the branch. Still no reply. We have now booked a holiday with another company.
July 2023 by Kirsty Kelly
Absolutely Awful Company to book with, would not recommend! Don't send the correct paperwork,made completely the wrong booking to what we asked for and what's been provided on a atol certificate, complaints handling is appalling.
March 2023 by Heather NL
Appalling service from this branch. Ordered some foreign currency on Wednesday and told it would be in the next day. Then told it would not be for a week later, after we'd departed for holiday! Not a huge amount either. Useless!
March 2023 by Susan mulrey
Staff are so helpful and friendly. They take the stress out of booking from start to finish. If you ring with a problem or query they do their utmost to help. By far the best travel shop we have ever used.
February 2023 by S mulrey
Staff are so helpful and friendly. They take the stress out of booking from start to finish. If you ring with a problem or query they do their utmost to help. By far the best travel shop we have ever used.
November 2022 by John Pidgeon
Always welcoming when they find us the perfect holiday for us
July 2022 by James M
waiting for over 20 minutes at the currency counter, it initially took 20 minutes to be recognised as waiting. apparently only one member of staff was able to process the currency exchange, who then still proceeded to take another 15 minutes acknowledge and serve us. i would of thought dropping things for 5 minutes (with the customers he was already with when we arrived) to sort a quick transaction would make sense in regards to customer service? but what do i know!
July 2022 by Ubju0
Currently still waiting for someone to sort out currency in Nantwich Hays! The experience so far has been horrendous we have been waiting 20 minutes, 1 out of the 2 staff in ON A SATURDAY is actually trained to do this, 2 other people have left a shop as they have waited so long. Does it not make sense to stop endless trawling for indecisive clients, for 5 minutes, to sort out currency customers, for 5 minutes, to prevent issues like this? Absolutely ridiculous.
July 2022 by Josh
Fantastic service from start to finish. Great holiday price and package was just what we were looking for. I would use Hays Travel Nantwich again and I would highly recommend
July 2022 by Wendy Allen
Haven't got a clue what they ate doing
June 2022 by pedro mac
Felt the love exchanging the money over. All good.
March 2022 by Ken Grubb
I visited the shop to ask that my mother in laws name to be removed from their mail list. I had previously contacted head office a couple of months before. I still get the mailings. Not impressed.
