Bought my first bike from their website which was unfortunately slightly damaged in transport. Brought it back to the shop and got it sorted immediately. Staff nice and helpful. Will buy other accessories from them.
November 2023
I now find myself working in London, so now take the train from Chester as often as I can, however travelling on the London underground in the summer is not a pleasant experience, chatting with Phil, at The Bike factory, he suggested I try a folding bike. I had noticed a lot of commuters travelling with these things but... read full comment
November 2023
Without a doubt heads and shoulders above any retailer Ive known. Personal, friendly, knowledgeable with such a kind empathetic manner. Each time I visit they just get better...Trek Slash...my pride & joy. Thankyou guys.
