March 2025 by jason fysh
Booked time off work to view a property for no one to show up and when called they said they had emailed and tried to call. Not me U didn't! Very unprofessional wouldn't use or recommend.
March 2025 by S E
Wendy and her team at Black Cat are honestly the only people you will ever want to use to look after your property. As someone who has dealt with lots of other agents before, their service is leagues ahead of the others and I wouldn?t trust anyone else after using them.
February 2025 by jaimee cross
What an awful estate agent from a tenant perspective, i was with black cat for a year in total. Estate Agent didnt communicate with us effectively. Agent didn't take concerns onboard, with regards to damp and mould issues in the property causing major health risks. When the landlord was entering illegally nearly twice a week I phoned to complain to black cat, estate agent i spoke to asked what I wanted them to do about it ? The responses recieved from black cat were a joke. The whole agency seems shady to me, the landlord got police involved because neighbour wanted our branches cutting down his side. Went to police without our consent causing neighbour problems, the estate agent requested we must go into neighbours garden and cut the branches against the advice from police - telling us not to go into neighbours gardens. From a tenants perspective go anywhere else, for peace of mind. Black cat spoke with us the morning of handing our notice we was none of the wiser, that night i came home from work, was making dinner. Got hand delivered my notice though letter box they didn't even bother to knock on the door. Would not recommend to my enemy.
February 2025 by Simona Klemanskyte
Worst agency ever. Property never been looked after, left us with no heating or hot water in the house numerous times for days at a time.
Ghosted with boiler repairs. Fence was in so bad shape that the neighbour took it apon themselves to put a new one.
Wouldn?t recommend for anyone.
May 2024 by Ellee Seymour
Black Cat have been brilliant letting agents and helped me enormously when I had the responsibility of looking after my mother's flats when she was no longer able to. I have no hesitation in recommending them.
March 2024 by Jane Hardcastle
Very helpful
February 2024 by Ron Collins
Very helpful and honest. You can't ask for a better agent.
February 2024 by Harry Bants
Absolute shambles of a company! Poor communication, led on for days regarding tenancy agreement, when it arrived it was so out of order! Refused house asked for deposit, then shortly after that we received a phone call demanding us to purchase home insurance through themselves to be able to move in! Avoid these by all means!!
February 2024 by Jill Underwood
Great support great estate agents lovely staff .? ?
November 2023 by Blair Simpson
More then just the typical estate agents. Wendy has a absolutely amazing team looking out for both the landlords and tenants. Highly recommended.
November 2023 by Nick Mayhew
Same as most estate agents. They dont believe renters should be caring for animals at home (descrimination) and believe in a world where everyone works full time and has huge income so that they spend as little time in the property as possible. It comes back to the same problem - unregulated estate agents running a business with a bias view of the rental market.
August 2023 by Emma Culley
My niece has recently started renting a property through Black Cat and the whole process from viewing to moving in has been a very easy process and I found Wendy and her team at Black Cat to be extremely professional and efficient. The move in date had to be quick and this does not phase the team. Communication between Wendy, my niece and I was excellent making the whole process very easy. I would recommend Black Cat to anybody looking to rent a property.
April 2023 by Khadija Kalifa
They take a holding deposits but continue marketing properties - breaching the Tenant Fees Act. They make tenants complete all employer, landlord and guarantor applications then choose at the last minute to discriminate and give to whoever else they like for no valid reason as the application was fine. If you want to be built up to be let down and essentially homeless (like my sister) then use them, if not, go elsewhere.
April 2023 by Aleksandra Bartnik
What a horrible agency? discrimination for DSS people. Also asked if landlord accepts children I got answer?I?m afraid landlord doesn?t accept pets?
October 2022 by Penelope Styles
Couldn't have been more helpful and efficient. Excellent customer service.
