August 2025 by MM
I'm sorry to say I had a poor experience in store. There was one person working who was chatting to a customer at the front of the store. I later realised she was getting ready to do a piercing. I needed one item which I found and waited at the till, expecting some other staff to come and serve me. I even went looking to see if there was someone in the back as I didn't want to interrupt the conversation the employee was having or disturb the little girl getting her ears done. There appeared to be nobody else working there and the lady at the piercing stand completely failed to acknowledge me whilst I waited for ages. It would have taken a couple of minutes to serve me, or I would have been happy to wait if they had acknowledged my existence and explained. It seems impractical to have only one person working in the store who is also doing piercings as it means nobody else can buy anything from the store. But again this would have been less frustrating if the customer service had been better. The employee seemed to be being lovely to the girl getting the piercing so I'm sure she's usually very friendly but this seems a bit of an oversight in how the store is run.
May 2025 by zainab
Awful service. Such a shame because the store is lovely. Went inside before to be told I could not refund something. It wasn't the fact that I couldn't refund that product that bothered me, more so the way in which the lady said she could not give me her name due to Data Protection. She was so rude and detached I really hated every second I was in that store I thought however despite the first awful visit id give them a second try. Really shouldn't have bothered. Went to get my daughter's pierced in the afternoon to be ignored by the staff. The lady then decided to go behind the counter and serve customers after telling us shed be back! Never to be seen again! Just wow!
May 2024 by M Maughan
My daughter Lady had her 8th birthday party in there today it was amazing all 9 of the children absolutely loved it both Kerry's did an amazing job and kept the girls entertained would highly recommend it thanks again Maisie
August 2023 by Diana Fedorovica
Me and my daughter went to the store today at about 13:00-14:00 and had the best experience! The lady was so kind and accommodating - she really went above and beyond! We really appreciate it. Thank you once again!
July 2023 by Kai Palmer
Got my ear lobe pierced there with a lovely woman, next day went to get a cartilage (helix) done and was told to go elsewhere and the lady kept making excuses as to why she wouldnt do it even though on my booking it was confirmed I was having my helix done, went super drug and got it done with no issues
June 2023 by Sarah Jane
Waaaay too high of prices, I brought a necklace and the chain is has a rusty tint to it. My advice is to check your products as it was hidden in the back. Not a good experience.
April 2023 by M J
Very bad experience, firstly when I asked the lady on checkout desk about the piercing prices she told me it starts from 32£ and when I told her that online it starts from 22£ she got offended, then she started to make excuses that we had 2 appointments then we will be close, as I told her I don?t mind to pay any price she said ok come after half an hour, so I waited with my kids and husband in the car when I went back and chose studs and then she was like sorry I can?t do your piercing because you?re probably fasting ( since I wear hijab it?s quite obvious I?m Muslim) and she even added that She is Muslim too. I was devastated that time I didn?t say her anything and went back. Today I got piercing from another clairs store she didn?t have any problem with my fasting nither clairs agreement Have any clause. I have a question for that lady did she ask her every online and offline client about fasting or it?s just for hijabee Muslim.
January 2023 by Costanzo Girardi
Daughter got her eara pierced here with no problem
September 2022 by Karina Piekute
My daughter had her ears pierced at Clair's. The earrings to choose from were pricy.. However we didn't have any issues afterwards, clear instructions were given how to take care of the ears and the quality of the little first earrings was very good.I wouldn't probably go there for any shopping because it seems very expensive but i got what we came for at first place without waiting in a queue and the woman who pierced the ears looked very professional by knowing what she is doing.
August 2022 by Zaneta Ramanauskaite
Like the service, ladys was very nice. However price is a little bit too high
July 2022 by L C
I was looking for body jewellery online and found a few deals online of some I liked. It stated online they were available in store so as I was going shopping I thought I?d pop in. I picked the exact jewellery I had seen online and purchased them. I noted the price was higher than I anticipated and due to the shop being so busy I thought I?d do the polite thing and check my receipt and it was the correct ones online in the car. I did this and discovered I had been charged double the price so I went back in to enquire about this. I was informed that was an online deal but then was told it would have been honoured if I mentioned it earlier (10 mins earlier). I reluctantly accept this but don't understand why the prices aren?t the same in store. If I had purchases online to collect in store then I?d have been given the exact same jewellery for half price. I?ve never seen this anywhere and won?t be purchasing from Claire?s again.
June 2022 by Katie-Lou Gilbert
Lots of range. Nice people.Could do with the shop being a little bigger but thats not the problem of the shop itself.
March 2022 by danielle perrett
I've love Claire since I was a little girl shopping with friends. My girls love it now! Friendly helpful staff, lovely girly things to choose from. Easily spend loads!!
October 2021 by Gemini Born
Got my nose piercing done with Kerry. She was friendly, very reassuring and I felt totally comfortable with her. The piercing was super quick and pretty painless.
September 2021 by Rachel Atkins
Got my nose piercing done with Kerry. She was friendly, very reassuring and I felt totally comfortable with her. The piercing was super quick and pretty painless.
