Banks in Ely, Cambridgeshire

“I had quite a few banking concerns and all the girls serving on this Saturday were amazing. Very patient informative, supportive, calm and friendly. They turned what could have been a stressful experience into a positive, I left the premises feeling very lucky.”

“(The 5 stars are not for the bank they are for the service I got at the bank)

Long story short, my account was locked because I tried to change my phone number through customer service, so I went to a branch in Ely to sort it out, the process santander put in place is unnecessary long but today they got saved by Rafina because I was very very close to lose it, Rafina maintained her professionalism through out and she kept calm, at some point I was actually gonna close the account.

I just want to thank Rafina for her customer service skills , your calmness and your communication skills were emaculate , really appreciate your patience and unfazed attitude, thank you.”

“A little branch but I have never had to wait in a queue, the staff are friendly but professional and it’s right in the centre, not far from majority of the parking places (street parking around is always busy though, probably a problem if you’re disabled)”

“Super helpful staff; typically there's two cashiers and an enquiries desk for more complicated transactions.Open on Saturday morning.Very pleased to have this Lloyds branch in the center of Ely”

“Friendly, knowledgeable staff, branch Is open Mon- Fri 9-30am to 3pm (counter, self service machines). If you need change various coins (£1to 5ps) weekdays is best.Saturday the branch is open at 9-30am to 1pm Self service machines that can do various things are available to use.”