September 2023 by D M
Never again ! Avoid .Complete lack of customer care.They would not take shoes that were clearly faulty- within a year of purchase- and despite their own customer service asking the manager twice to use his discretion. No offer of any compromise just hard nosed refusal.The manufacturer was outstanding and found an excellent resolution.
May 2023 by Kaya Allnutt
Was looking for a pair of Scarpa walking boots for ages, no stores had any stock as we're generally a web-exclusive. Staff at Millets Chesham luckily done some digging and found the pair in my size out the back and held for me to get there and try on. Perfect customer service, very attentive and helpful. Would recommend.
May 2023 by Local Worker
Agreeable staff helpful and clean store.
May 2023 by Lee Jones
Very polite employees
April 2023 by adrian Colley
I needed to buy a new pair of walking boots.Millets own website (see above) and various other sites state the opening hours are 9 - 6 on Tuesdays. Today having driven from Uxbridge and paid for parking I arrived at 5.35 to find the shop door locked. A lady was serving customers so I waited at the door assuming it might be a security procedure when short staffed. She then gave me a puzzled look so I gestured to her and she came to the locked door. I said the website says you?re open till 6 to which she replied no it?s 5.30 and they will be open tomorrow. I explained my journey and that I had parked and paid but to no avail.Awful customer service and sums up why they are struggling to maintain a presence on the high street.
January 2023 by Pippa Cotton
Millets Chesham excellent advice with buying a new Berghaus waterproof.
September 2022 by Lisa Gray
Love millets great little store , always sales , friendly staff
August 2022 by Alikali Fofana
I have an amazing shopping experience at the Millets store no 51, in Chesham: The staff have been very welcoming and helpful by proactively approaching customers and delivering a top-notch service. A huge shout out to Jakie and team.Alikali
July 2022 by jason baker
Very friendly and helpful.
March 2022 by Michael Trotter
Excellent ! I called ahead to see if they had a leatherman in stock, went down to collect and was met by really friendly and helpful staff. And even got 15% off with an e-mailed receipt.
January 2022 by Christopher Burke
Great bargains. Lydia was very helpful. Other staff very friendly. I bought some Berghaus boots and Bridgedale socks.
January 2022 by Heather Thornton
Really well stocked shop, and good layout. Staff helpful.
August 2021 by Jo Gregory
Nice lady. Shame she couldn't fix the issue! Terrible online presence and service.
August 2021 by Stephen Young
Staff are always well informed and so helpful
July 2021 by Tony James
Stock clearance sale. Got some great bargains ready for the winter. Thank you