April 2023 by Gemma Byers
Very poor. I was waiting to buy something but no shop assistant was around. Eventually, a couple of shop assistants came out on the floor. I asked to be served and said I had been waiting. She sighed, eventually served me, but it was clear she didn't want to! Disappointing service.
February 2023 by Sasan Starr
We regularly visit Clarks in Wokingham to buy shoes for our young son. Ryan is absolutely fantastic with our boy and always gives us honest advice, even if it's to wait a few weeks before buying the next pair. Ryan is an asset to the company and we can only see us returning indefinitely (as long as he is still working there!! :D. ). Thank you Ryan!
February 2023 by Eleonore Buchaillet
Very disappointed today of the customer service. Helped by a young lady who wasn?t making me feel very welcomed in the store. Not very polite, the very minimum and didn?t say bye. I came to pick up some shoes and she couldn?t find them. Actually they were behind the counter, she just finally gave them to me after exchanges she had with her colleague, I didn?t understand what was wrong. She didn?t apologise for the confusing situation and didn?t say bye.It is the second time I have poor customer service in this store. Very disappointed. I don?t get it, if you make your customers felling good and are polite, you will just make more sales!
February 2023 by L J
Best customer service ever today. Lovely man, put my son at ease, polite and extremely helpful in resolving an issue. Thank you
February 2023 by Lisa J N Pope
Best customer service ever today. Lovely man, put my son at ease, polite and extremely helpful in resolving an issue. Thank you
December 2022 by Amrita Aurora
Pretty poor service in the Wokingham store today. Two youngish ladies behind the till around 5pm today just interested in speaking to each other and very dismissive of customers approaching them. I actually was made to feel like I was interrupting them when asking for a size. There was a family clearly trying to get something for their mother and needing help but non was forthcoming for them either. Forget festive cheer, barely an acknowledgement today
December 2022 by Neil Pennock
Fantastic service in Clarks Wokingham today, very knowledgeable and helpful.
October 2022 by Kim Atkinson
I had a problem with an online order being delivered to the Wokingham store the shoes never arrived with the help of Ryan the store?s manager who went above and beyond to sort the matter out it was so nice for someone to pay such an interest in the matter .. the shoes never did arrive but I got a full refund and bought another pair in the store Ryan gave me a discount for all the trouble caused .. what a great manager he is I wish other shops had Ryan?s as their managers life would be so much nicer thank you ? Ryan
October 2022 by nyree clark
Was greeted by the Manager, who had a very professional manner helping me pick some school shoes for my son.Very polite and engaging conversation with my son.Thankyou for your service.back
August 2022 by alex wilde
Ordered my sons shoes online. He liked them but needed a bigger size. I returned them to my local store and asked for an exchange for a bigger size. From the beginning the sales advisor had attitude. She told me she had to refund me first then I could purchase the next size. I thought this weird as the policy states immediate refund or exchange with receipt of purchase. I challenged her to which she replied thats the way it is. I continued to refund then finding out I would gave to wait 2 days at least for my refund. I then had to pay again for another pair of shoes exactly the same just next size up. I queried it to the advisor standing next to her the whole time. She said she was surprised she didn't just exchange the shoes but she was new and maybe she didn't hear you. Seriously she heard the whole thing why didn't she say anything.Needless to say I've got my sons shoes but never again Clark's. ?
July 2022 by Martha Grime
Excellent service from Jack - he's so helpful, patient and seems to really care about the shoes fitting the kids well. Thank you!
May 2022 by Nick Foster
I think the shoes are getting really over priced. £49 / £50+ for a pair of children's shoes? I'm sure they were more like £35 only a year or two ago
February 2022 by Manasi Mohare
Good collection of footwear for all seasons...very comfortable and durable too!
December 2021 by Oliver Dallas (Ol)
Just been assisted by the wonderful Jamie.I had a split in a very expensive shoe and Jamie instantly offered an exchange and dealt with it in a quick and very customer friendly way.
September 2021 by Sue Burton
Excellent service from Jordan and Mollie. My grandson was very upset at having to have his feet measured. They showed so much patience and were very helpful in making it a positive experience for him. Thank you so much guys. Your professionalism is a credit to Clark?s.
