On the surface, this might seem minor, but it left me very disappointed and, I believe, damages M&S’s brand. I bought a sandwich downstairs and a hot drink upstairs in the café, only to be told I couldn’t eat the sandwich there. As a loyal customer of 30+ years, I found it illogical, unwelcoming, and out of step... read full comment
June 2025
Shout-out to Amy, she was so sweet to help me with my online return today. She made me love M&S even more. Thank you, you made my day.
