December 2023 by Melanie Demetriou
Rude and inflexible. ? Not what you need when you are under the weather. Contacted another local pharmacy whom were extremely helpful.
November 2023 by Charlotte Cooper
The lady working in the back creating the medication to be ready is extremely rude.She shut the pharmacy 15 minutes prior to closing time and a client walked in and she refused to serve because she said she isn?t getting paid enough to be serving when it?s nearly closing time.She was whispering rude statements and all costumers could hear her.She was so rude and appeared that all costumers were at fault for using their pharmacy.
September 2023 by Lorna G
All the reviews are true. Very rude pharmacist (lady) and person serving on the check out is equally rude (she has been there for years) and use to be friendly but now she?s unkind. . They whisper to one another without realising we can hear them. Someone needs to investigate it?s not a nice experience! What?s wrong with just being kind !! I came away from there feeling awful that?s how bad it was
July 2023 by Ian Chapman-Curry
I once had a bad experience with a locum pharmacist who was temporarily based at Hetpole. I?m delighted to report that this was an isolated episode. Since then, I?ve had really great help from the team. They went out of their way to track down a medicine that was out of stock elsewhere.
July 2023 by Gary Lewis
Poor service on several occasions,Told my wife that antibiotics will be in today just been there waited for over half hour just to be told they haven?t got it absolutely ridiculous will be changing chemist
April 2023 by Sufyan Osman
I recently visited this local pharmacy and was impressed by the excellent service and attention to detail that I received from the staff there. In particular, I was blown away by the outstanding customer service provided by a young guy with curly hair.From the moment I walked into the pharmacy, I was greeted with a warm smile and a friendly welcome. The young man with curly hair was quick to offer his assistance and went above and beyond to help me find everything I needed. He was incredibly knowledgeable about the products on offer, and was able to answer all of my questions with ease.What really stood out to me was how patient and attentive he was. He took the time to listen to my concerns and made sure that I left the pharmacy feeling completely satisfied with my purchase. His attention to detail and dedication to customer satisfaction were truly outstanding.Overall, I would highly recommend this pharmacy to anyone looking for top-notch service and expert advice. The young guy with curly hair was a true asset to the team and I will definitely be returning for all of my future pharmacy needs. Thanks for the fantastic experience
December 2022 by Adrian
Great local pharmacy with helpful staff
October 2022 by I Lincan
I am not surprised at all that this place have 3.4 rating ? I went to buy some medicine? Nurofen to be more specific? The person which was selling was staring at me while I was telling her to give me 2 boxes ? very simple? with an incredible ignorance she told me to wait because she need to look first ? what in Earth was looking at if I was asking for Nurofen ? then to show me she is in charge she told me she need to ask if I can buy 2 boxes of Nurofen ? unbelievable? after she asked the owner say yes ? then I ask if they sell tea ??? because I was cold and again she was staring at me ? without saying nothing ? the other person answered my question and then I ask if the other person was speaking English ? she start saying that I was rude when I only ask for some medicine ? I live next to the pharmacy and I will never put a foot in that place , absolutely disrespectful? and frustrated! The owner should take attitude as well as I believe it was there .
October 2022 by Amal Gaber
They always help me in choosing cosmetics, and when I order medicine for my children, they ask me to make sure that it is the right medicine. Really, a wonderful group, thank them.
August 2022 by Debbie George
Asked very clearly what I wanted. The elderly lady that has been there for years, threw a box at me? I said I this is not what I asked for. She then scanned what I thought was what I requested. Got home and totally the wrong item. Drop back to get the correct item. This person should not be allowed to continue working here. She is absolutely no idea, rude, and her demonstration of product you have ordered is disgusting. She has absolutely no idea. Try to support local companies but off back to Tesco!
June 2022 by Ian Curry
Zero stars if I could. Aggressive and rude pharmacist (who actually said ?to be honest with you, I?m not here to please patients and I?m not here to provide customer service?). The pharmacist refused to speak to me about alleged issues with the prescription I had brought in for my husband, despite discussing it loudly and in public with her colleague. My husband had broken his foot earlier in the day and had phoned to check that they had the medication in question. He had to go in on crutches after I failed to try and get the medication. Another refusal, so over to Tesco who dispensed within five minutes. We try to shop local ? !
March 2022 by Barry Wright
Friendly local pharmacy
August 2021 by Betty Stratton
Very unhelpful and the assistant is very rude
June 2021 by John Webb (Callsure)
Great counter staff. Busy independent style pharmacy.
March 2021 by Helix Von Smelix
Windsor Branch. Over the last 2 years they have forgotten items from the delivery to my mother, about 10% of the time. They only answer the phone when they can be bothered, or may be only when the boss Lady is in. I phoned several times on Good Friday to see if they were open, Covid-19 and only essential journeys etc. So i go in the next day to sort out another failed delivery, to be told you should have come in yesterday, we were open. I said may you should answer the phone then i would know you are open, this is while the phone is ringing in the back ground all the time i am in the chemist. Their local reputation is building. The boss needs to be in all the time to keep them in line.
