Mobile Phones & Accessories in Reading, Berkshire

“Ayoob was the customer advisor who helped me, he was incredibly patient, friendly and kind.

I would definitely recommend coming to the o2 store in reading the staff is fantastic!”

“Whenever I come to this store I am very pleased with the service especially a staff member called Roshni, she speaks my language and whenever I go with a issue with my phone it is always easier to get help from her, my English is not good and this review is for her for all the help she has provided me in last 3 years! I am giving it to my grandkid to write this review for her as my written English is not good either! But thank you for all your support Roshni, May God bless you always for helping people like us who are not good with technology!”

“Amazing service and very helpful team member Georgia resolved our questions and helped re-order the camera that was right for our needs. Thank you, really excellent service!”

“Two weeks ago, I broke my phone and was too anxious to visit a repair shop as I was told I might lose some of my photos as it wasn’t backed up ??‍♀️. Yesterday, I finally had the courage to get it checked out.

I arrived without an appointment, and a staff member immediately approached me. She informed me that I could get a schedule in about an hour and a half.

A staff named Kiran assisted me, quickly diagnosing the issue and explaining the repair process in clear, detailed terms. My phone was fixed in just three hours and I didn’t lose any of my photos! Another staff helped me get a new screen protector as well which was done in minutes!

The exceptional service deserves a 5-star rating! I’ve seen the staff deal with different sort of problem while I was sat there waiting and I appreciate how patient they were. Thank you to the team yesterday! I had a good experience at this apple store due to their efficiency and kindness. ?”

“Review for Vodafone Reading Store

I visited the Vodafone Reading store on Friday and was assisted by Daniel Bell, who was absolutely brilliant. He listened carefully to my query, explained everything clearly, and made the whole experience easy and pleasant.

Unfortunately, my visit on Monday was a completely different story. The store manager, Raja, gave me the worst service I have experienced at Vodafone. He was chewing gum, repeatedly checking his phone while speaking to me, and showed no professionalism. Even worse, he made a serious mistake — swapping my phone number with my business partner’s number and vice versa.

The next morning (Tuesday), I went back and thankfully found Daniel Bell again, who quickly and efficiently fixed the mess caused by Raja. Daniel is a credit to Vodafone — the kind of person who genuinely looks after customers.

However, my experience with Raja was unacceptable, and I believe people with such poor service standards should not be representing Vodafone. I will never deal with him again.”