If i could give 0 stars i would. He most useless staff ive ever encountered ignoranr dont know anything about customer service. The whole lot should be sacked. A absolute joke.
July 2025
My recent experience with Vodafone has truly showcased their commitment to customer satisfaction, even when facing initial hurdles. I brought my phone into the Newbury store for a battery refreshment under warranty, only for it to be returned twice by the repair centre, mistakenly stating the warranty had expired. This... read full comment
June 2025
I had pre-ordered my phone online and completed all necessary steps to ensure a smooth in-store collection. Unfortunately, my visit was anything but smooth. Upon arrival, I was made to wait over an hour, only to watch a man who arrived after me—who happened to be of a fairer complexion—get served before me. This felt... read full comment
Visit us in 85 Northbrook Street Newbury to speak to one of our in Store team, or call our Customer service team on 0333 304 0191, when in store you can browse our deals on mobile phones, tablets and laptops, home broadband, and SIM only deals for personal and business use. Through our award-winning network you’ll get 24/7 customer service and exciting rewards through our VeryMe loyalty scheme.
