Mobile Phones & Accessories in Newbury, Berkshire

“Abel was amazing at the Newbury store. He took time to listen to my complicated situation and found an excellent, competitively priced solution. Very impressed ?”

“If it wasn't for CeX, I wouldn't be around today. That's why I thank my parents everyday for discovering CeX, and for introducing me to it. CeX shaped my childhood and continues to in adult life, to the point where one day I hope to work there. Then I could finally live out my dream of getting people to try out CeX (PS: it's better than GameStop)”

“My recent experience with Vodafone has truly showcased their commitment to customer satisfaction, even when facing initial hurdles. I brought my phone into the Newbury store for a battery refreshment under warranty, only for it to be returned twice by the repair centre, mistakenly stating the warranty had expired. This was incredibly frustrating, especially as I rely heavily on my phone and had already been using a spare for three weeks.

However, the team at Newbury and Vodafone's customer service truly turned things around. A huge shout-out to Jemma, the customer retail advisor, who was absolutely brilliant. She listened patiently, empathized with my situation, and went above and beyond by repeatedly contacting customer service to try and resolve the issue. Her dedication convinced me to try sending the phone for repair one last time.

When the phone unfortunately came back unfixed again, I was ready to give up. But then, I had the immense fortune of speaking with the store manager, Ollie. He was incredibly understanding and proactive, immediately taking ownership of my complaint and submitting it on my behalf.

Thanks to Ollie's intervention, I soon received a call from Vodafone's customer service team, and to my absolute delight, they offered a Pristine iPhone 16 Pro Max as a replacement for my old phone! This gesture has completely exceeded my expectations.

This entire experience, despite its rocky start, has ultimately reinforced my trust in Vodafone. It demonstrates that they truly value their customers and are prepared to go the extra mile to make things right. The outstanding support from Jemma, Ollie, and the final resolution from customer service has left me incredibly impressed. Thank you, Vodafone!”