September 2025 by Arabella Warwick
0/5 Stars - Avoid Johnsons Cleaning Services at All Costs!
I'm writing this review as a warning to others: *DO NOT* trust Johnsons Cleaning Services with your valuable or delicate items, especially not a couture wedding dress made from three layers of pure silk. (Georgette silk, Habotai silk and bamboo silk).
I made the grave mistake of entrusting them with my £8,000 hand made silk gown, and the result was nothing short of catastrophic.
The dress was ruined. The intricate lace was damaged, the delicate fabric was stained and discolored, and the overall structure of the gown was compromised. It's as if they had no idea how to handle such a precious and fragile item.
When dropping off the dress the lady told me they only ever deal with polyester dresses where they bung them in the washing machine and then steam them. This should have rang alarm bells and I should have left but she reassured me my dress would be sent to a specialist who can clean the dress back to a pristine state.
The level of incompetence and lack of care displayed by Johnsons Cleaning Services is staggering. When I collected the dress for the first time I was met with a note which explained how they couldn?t remove the markings. The marking were not there when I stopped the dress to them, Water stains to the middle layer of silk. The gentleman who served me told me that ?the dress was sent to a third party who probably had no idea how to clean such delicate silk and therefore have made it worse, it was Johnson?s trying to save themselves some money? !!
Outraged by the comment and lack of sympathy I refused to take home the dress and asked for the manager to call me.. They seemed completely unconcerned about the damage they had caused. They reassured me they would send the dress off for a second time to a different specialist who would try to remove the marks which the first specialist caused.
Collecting the dress the second time round - the marks had been removed but by no means was the dress to a professional clean. I accepted the dress back as I couldn?t bare it getting anymore ruined. - I was told the manager had been fired due to my dress damage and others.
If you value your belongings and want to avoid the stress and heartache that I experienced, *DO NOT* use Johnsons Cleaning Services. Their incompetence is not worth the risk.
*Update:* I've contacted Johnsons Cleaning Services via Reslover as the lady in the store refused a full refund. I have now received the cleaning service payment back. However not good enough for the amount of damage and upset they have caused! Buyer beware!
August 2025 by Dotty H
Took in clothing for repair. Took 4 weeks to come back after having to be sent back once for poor workmanship.
The repair looks awful, like a child had done it - worse than before. It?s ruined my jacket.
Avoid.
August 2025 by Koo Black
Elastic ribbed cuffs on hoodies drive me MAD, Johnsons have been surgically removing them for me for years and I'm very happy with them.
March 2025 by Aaron Susans
Brilliant service, i take my suits here for cleaning but on this occasion i took a ripped jacket and they fixed it there and then for a very cheap fee, the jacket looks and feels brand new again.
Thankyou johnsons, keep up the good work friday 14th march 2025.
March 2025 by Sharon Wallington
We took one polyester/cotton lined curtain here to be cleaned. Just one 2 x 2 metres of material, with no pleats or folds. We were quoted £43 plus change!!! I thought it was a joke. You can buy a pair of similar curtains for a lot less!! I washed the curtain in my washing machine and it has come out perfectly. Why do people pay these prices!
January 2025 by Christine Elgood
I took my Target Dry Mackintosh in to get the main zip replaced. I wasn?t sure whether it would be worth doing or whether the mackintosh was due for the bin since it has two tears in the seams. I was quoted £30 for a zip replacement and decided even with the tears it was worth a try. The mac is quite old but infinitely better quality than the replacement now on offer. Excellent job on the zip with a good colour match, my mac is purple, and they have done their best to repair the two small rips, which was a lovely surprise since I did not ask for or pay for this extra touch. Someone just took the initiative. My Mac will be good for another few years.
November 2024 by Conor Thornton
Cleaned my suit and two shirts okay within a fairly short timeframe, was ready on time, but the quality of the ironing was bad. Tramlines on my shirts and trousers, even a completely disjointed crease on one trouser leg. Usually I use the Johnsons in Basingstoke and I've never had this issue, won't be using the Newbury one again.
June 2024 by Chloé
Handed in and paid £32 for a bag to be cleaned on 13th May. First issue was that they forgot to take any of my contact details, so when I phoned to chase it 10 days later, they hadn?t actually done anything with it.
They then sent it to their external cleaner for which I received a text confirmation on 3rd June. I?ve heard nothing since despite phoning multiple times to chase and requesting that they get an update on my bag. It?s now the 20th June and I?ve still heard nothing. Won?t be using their services again.
April 2024 by Brandon .Tucker
Charged me £19.20 for a single coat. Took 2 weeks?waited for the text to let me know it was ready that never arrived. When collecting I had to point out that a section was not cleaned properly and that there was still a fair amount of lint and hair on the coat. Other dry cleaners charging 3 pound less. In summary: Avoid and take your business elsewhere.
November 2023 by Bruce Meyerson
Great place very friendly very quick. Yeah, excellent job.
October 2023 by Deborah Wilson
Fabulous and friendly service! We?re on a boat on the Kennet and Avon and we really appreciate the great service. Huge thanks to all the team, very much appreciated.
July 2023 by Ferdousi McAllan
Great, efficient and friendly service from the manager when leaving our curtains for cleaning.Service: Drapery & window cover cleaning
April 2023 by Tim Sewell
Managed to fit a suit dry clean in at the last minute so I could pick up the next day. Absolutely amazing service. Can't recommend them enough.
April 2023 by Peter Walsh
Excellent service as always, picking up a Rug Doctor to live the dream.
April 2023 by eddie ashfield
Lucky they are getting one star as partner rang today and then member of staff on the phone was so rude so went elsewhere..
