January 2024 by Tony Brislin
Good service with click and collect
December 2023 by John Hammonds
TOILETS AN ABSOLUTE DISGRACE FOR NEARLY A WEEK IN WORCESTER WAITROSE(Having now read the other reviews I notice another person also said toilets are an absolute disgrace and that was two weeks earlier, so it has obviously been going on for a while)I visited on Friday 16th Dec. Tried to use ladies, both marked 'do not use.' In desperation after walking to the far end of store to use one by bakery. Staff said out of order. Returned to cafe toilets and in real desperation went into gents as big queue for baby change. Both cubicles had toilet bowls completely full up, nearly overflowing. One door off hinges. Went back to ladies and had to go in the 'do not use' ones. Again both completely full up and someone had been very ill in there a while ago, to put it politely. YUK, It was the worst set of toilets I have ever seen. DISGUSTING!Returned 2 hrs later to do shopping, asked staff if toilets now usable to be told every toilet in the building is the same, even staff ones.On returning home, I phoned and emailed including their head office to see if they had closed the cafe, as I know it is illegal to have a cafe open without staff or customers having access to a toilet. I was told that they were HOPING to get hold of a contractor soon to give a quote before being able to put it right. Same next day, and next day, when I phoned except they sent me a gift voucher to shut me up. It didn't work.In the end on day five, I got Environmental Health, Worcestershire Regulatory Services involved, as Waitrose still hadn't got toilets working. That did work, and I was told it has now been sorted out.If only I had contacted 'the powers that be' on day one instead of day five that would have got it sorted out sooner. Had it been a small, self employed person running a food premises, they would have had to close immediately for nearly a week, but Waitrose have ignored food hygiene regulations, and should be thoroughly ashamed at the way they have got away with it.Please customers, keep an eye on the state of the toilets. I will not be shopping there.Jill Hammonds
December 2023 by david bacon
First and last visit to this store. For a company that sets itself as being superior to the other supermarkets the toilets were an absolute disgrace. Certainly enough to put you off this store and indeed the brand as a whole.
December 2023 by NINJA THEORY
If you want your day ruined, then please visit waitrose soon as you enter the store they will be on your @$$ like glue as you are some thief..Looking steal from a grocery store, do you know how stupid that sound I'm wearing track suit and a t shirt and a baseball cap so please explain where am I going to put your supposedly stolen goods ? And what is worth stealing from a grocery market ??It don't make sense, see what it is your quick to stereotype/judge aren't you Asian long hair wearing baseball cap he's here to Rob our store maybe this is why one of the reason Amazon is destroying retail brick and mortar stores look how you treat your customers within 10 seconds you got your third world hired security guards up my @$$What a pitty really was looking forward to use waitrose spend my easy made cash your loss not mine but I hope amazon does make it harder for stores like yours they will succeed in getting more stores closed you know what good for them at least they don't treat me like a criminal they always polite and helpful the few interactions I've had with them over the phoneAnyway this isn't the first I've had issues at your store in a way I'm glad this happened save me the headache ill just use amazon and I'll use the bath road locker I won't even use your one remember you started this not me
December 2023 by Alexander Jones
Great shopping experience but fast becoming self-service. Why pay a premium?
December 2023 by Steve Culshaw
Like all Waitrose, a cut above the usual supermarkets
November 2023 by Relax789401
This is the worst coffee I have ever tasted in my life . It?s tasteless and doesn?t even taste like coffee the Americano is vile
November 2023 by Chris S
got booted out of cafe even though there were loads of seats not being used even though we had purchased store goods
November 2023 by Neil Carter
Superior quality shop & not that much more expensive.
November 2023 by Lovely Malrin
Very nice shop, awful vegan options (which was surprising as we had heard they were good)Only 1 vegan option in the 'sandwich' section which was a salad bowl.... Couldn't find forks anywhere so couldn't even get it!Probably won't go again unless desperate and nowhere else is open.
October 2023 by Jamie
Visited many times and always knew there was a wine bar, but never really thought to check it out. On my last visit however I was very kindly treated to a pint of Purity Longhorn IPA on draught, which Waitrose will serve in frozen glasses. What a revelation! ?? It was really refreshing and brought so much character out of the beer. I could quite easily be tempted to make a habit of ordering one of these after some shopping (maybe one before would help make the shopping go by faster too? ?)The girl serving was also very inviting, friendly and a credit to Waitrose. ?
September 2023 by joshua Matheson
Happy to spend my money here, lovely helpful team and I was served by a lovely gentleman being trained, I believe he was autistic and the member of staff helping him learn the checkout was wonderful! 10* If I could. Recognition well deserved
September 2023 by Ian Arrowsmith
Disappointed with lack of variety of cheese on display.Unusually for Waitrose, the partners seemed distant and unengaged.Have reduced the amount of fresh fruit and vegetables we buy from Waitrose, as we often have some of it go off before we can consume it. We buy from farm shops instead.
September 2023 by Jeremy Ho
I can hear a very loud high pitched noise everywhere in this super market. Probably to do with the security system
August 2023 by Mary D
A cup of coloured beige water rather than coffee. Even with an extra shot still undrinkable and 15p more than great coffee shops in town. Several flies buzzing around. Upholstery on sofas stained. Definitely not the standard expected from Waitrose.
