September 2025 by Teresa Bliss
Waited over an hour for the staff to pick up the phone. I only wanted to make an appointment to discuss an investment. Clearly business not wanted
April 2025 by Jamie
Sweeping visit to deposit some cash, used one of the ATM's and was very straightforward, great to have the option of emailing a receipt as well!
Also ran a query by a member of staff during the visit, she was very polite, friendly and professional, and knowledgeable of their products. Also very clean and professional looking through the branch, just gave off a very inviting impression.
December 2023 by Will Plant
Great help & advise in branch from Joel. Thank you very much ??
July 2023 by jane potter
Rude lady Staff member on front desk. Waiting in the queue and she ignored me never once smiled, acknowledged me, or said be with you in a minute.Absolutely no idea how to treat waiting customers.
April 2023 by Duncan Moore
Trying to deal with Santander Business Banking out of Bootle is the worst experience I have ever had with any financial institution. All I need to do is request that a dormancy flag be removed from an old bank account with a not insubstantial amount of cash in it. The process started in 2018 and we are still not there and after many letters and the provision of copious amounts of information the matter is still with "the back office of the back office" and nobody can say why or patch me through to someone who can help as all their "hands are tied" by a system which seems designed to prevent a customer accessing funds. Off to the Financial ombudsman now .......................
September 2022 by Richard Fairchild
Had a great experience today, Kenny and James were fantastic at helping me sort my account and very patient with the whole process. I was very impressed with their service and dedication to helping me fix the problem.
January 2022 by Mr Cliff
Excellent Service
July 2021 by Matthew Vaughan
Booked an appointment here to deal with a simple matter. The staff were excellent - when our appointment was briefly delayed they apologised profusely and suggested we come back in 10 minutes, which we did. The lady who dealt with us when we returned was a credit to her profession - friendly, efficient, and seemed to take genuine pleasure in doing a good job. Dealing with this branch was a delight. Thanks guys!
July 2021 by Stephen Bower
The one star is directed at their head office. They were not competent at all.
July 2021 by Michael Kirk Price
Staff are always friendly and polite.
July 2021 by Cliff Abrahart
Excellent Service
July 2019 by Kam Manir
Misguiding staff, was told over the phone I would need certain documents to open a joint account for me and my wife, upon attending appointment at branch to open account, was told these specific documents wouldnt be enough and would have to rearrange and appointment and bring more documents, took exact same documents next door to HSBC and they booked me an appointment the following day and opened me and my wife a joint current account.
July 2019 by Brett Griffiths
Lovely staff, great bank.
March 2018 by Lewis Newell
Never enough staff they don't seem to care
July 2017 by JSB INNS Ltd
Terrible branch, miscounted money all the time, be warned
