November 2023 by Emma Fletcher
Phoned to track down a prescription and they were very helpful they told me it had gone to there other pharmacy even though they said they didn?t have it and may have been lost as they were taken over when it was sent. I hadn?t manage to get there as I had had surgery and couldn?t drive but was a great help in telling me what happened unlike Church green branch
October 2023 by Louise O'Sullivan
Very slow service in here. I felt I?d totally interrupted the staffs talk about how they?d love to collect tea sets and what their favourite mug to drink out of.They didn?t even realise they had a customer waiting to be seen.I thought they were there to help their customers, not decide which was the best mug to drink out of. Maybe it?s me and I haven?t cottoned onto that customer service really isn?t that important anymore.I hope they decided what was the best mug was to drink out of and that the blue haired lady finally got her dream come true of collecting tea sets.And yes that is sarcasm.Will travel further in future to a pharmacy that perhaps remembers that old fashioned concept of good customer service.
October 2023 by Opeyemi Aketepe
These people don't know what they are doing. I went there yesterday to benefit from a service of which they claim to render online and the people in ground had no clue of their own processes. Now, I'm being told to make another trip to themselves again after they would have learnt the features of their own service.
September 2023 by Adam carreras-neal
Just been in to get non prescription goods. I could here staff discussing a possible migraine. The pharmist gave out a couple of prescriptions but I was ignored, no acknowledgement. Appalling "service".
August 2023 by Robin Smith
Good selection of goods. Though short of staff can cause delays to dispensing of medicines.
June 2023 by Eszter Horváth
The first time I got a GP prescription, this pharmacy told me that they did not have the medication on stock, would not order it, and I had to go and find another pharmacy that stocks the product.Today, I got a medication subscribed through private insurance. The pharmacist first fully refused to assist. Even though the page clearly stated that any pharmacy can access the prescription, she insisted that only the below listed delivery pharmacy would be able to help. Then, her colleague said that they needed to register on the website, and that would take several days. None of these statements were true; the pharmacist just needed to confirm the NHS email address. As at this point they had no further excuses, as a final slap in the face, I was told that the pharmacists were on lunch break, and no one would be able to confirm the NHS email address.While I had this discussion, I could hear one of the women in the back asking her colleague in a very nasty tone, "What does she want?!" OMG, my medication, what else?!There was an elderly woman as well. She was sent away with the comment to go back in an hour. She explained that she would not be able to make this distance again, to which the woman at the counter just walked away.
June 2023 by Rick Jenkins
Don?t even text us now because prescription never ready. And still they don?t answer the phone. Bet I get the same standard reply shame nothing is ever done to correct our helpful observations
May 2023 by pat garner
Trying for 3days to get answer on phone i have tried over 79 times either contantly ringing out then says temporairly unavailable assume it means unplugged if not ringing its constantly engaged assuming phone off hook
April 2023 by Russell Vincent
Awful. Never use this pharmacy!! Never open on time, never have prescription ready despite leaving several days and often not in stock. Gambling with people?s health if you are dependent on a prescription
April 2023 by Susan Ewan
My Husband came to collect my Insulin, getting to the shop at 11.30am Saturday and the door was was already locked. Does the owner have an explanation for this? It is totally out of order.
April 2023 by Peter McChesney
Pharmacies are generally renowned for being inexplicably slow but Rowlands Pharmacy takes being slow to a whole new level. I'm going to try Hillview even through it's significantly further away.
March 2023 by Sarah Beasley
Never pick up the phone, been calling for weeks and just rings out, no one wants to travel to just ask if prescriptions are ready? Which they usually are not, even thou have a text to say will be ready after a certain date, never been ready once, never got through on the telephone to find this out before going down, never collect till after the date they have advised and still not done, when go in
January 2023 by Jonathan
Very slow service at this branch, went twice today, first time to get some painkillers, second time for a flu jab. Both times I had to wait at least 15 mines in a queue, even though there were only 2/3 people infront of me. It seems like it?s around 10mins per customer, most of it is waiting for them to get prescriptions, for some reason it takes them all that time to find something from the rows of bags hanging up, are these not in name order, so that you can find them quickly? All customers in the queue were turning around muttering to each other about the dreadful service, and how long they?d be waiting, I felt embarrassed on their behalf!Not sure who is in charge, but I felt sorry for the staff, particularly the guy doing most of the serving (with dread locks), he?s a nice guy, but the team leader needs to get some kind of organisation going, or try to speed up the process, because it really isn?t good enough, we just want to say our name, and then you bring us the prescriptions in a timely manner. Although this wasn?t what I went there for, it is the reason I was waiting so long to be served.As a side note, when I booked my flu jab, there were so many appointments available for this day, literally 3/4 appointments every hour of the day, but then my appointment was 11, I went in to have it around 11:20? No idea why they?re so behind, when there?s so many appointed available?I see there?s plenty of other one star reviews on here, hopefully someone high up reads this and does something about it.
November 2022 by Nat Byrd
Never answer the phone...never seem to have enough staff working
July 2022 by Samantha Stephens
Great pharmacy ,staff are so helpful, talk to you with respect, great customer, service, very clean and tidy, got some good £1.00 items, all-round best one iv used so far ?????
