March 2024 by Lisa Bruce
Ben was a brilliant fitter - plus a great guy! So pleased with the floor
March 2024 by Tom Waghorn
Recently had Amtico put in my living room from Premier Flooring and it looks fantastic. Ollie did a superb job with removing the old carpet and putting the Amtico down. Great showroom, friendly and helpful staff, really good installation. Highly recommend.
February 2024 by Jess Keare
We have recently had Amtico flooring fitted by Marcus at Premier Flooring, he has done a great job. Thank you :)
November 2023 by A T
If you want to risk having your floor installation be uneven, bumpy, go with Premier Flooring. I contacted the company/installer the following day - 18th October - after the work was completed to make them of aware of the problems and emailed photos of the work. It's been nearly 4 weeks. Neither the fitter or anyone from Premier Flooring has been to revisit.I wouldn't have thought it's unreasonable to have a floor that meets British Standards. The company appointed the fitter, it's their responsibility. I don't leave negative reviews but this cost a fair bit of money to have done. My review will most likely not help get any resolve but may give potential customers a better perspective of the work, mainly how they react when it's done not very premier. A company's service is only as good as it's aftercare.
September 2023 by Julia Rees
Thank you Marcus, Shane, Paul and the team at Premier Flooring for excellent guidance and service for replacing my living room floor. Respectful, polite, friendly and professional communication from the start, with very helpful advice along the way. Competitively priced for premium products and on the day of installation, the fitters were supremely professional, demonstrating a pride in their work and keen to be sure that I was happy with progress and the finished job. Thank you very much indeed Premier Flooring Worcester!
August 2023 by Jasmin Thor
We?re currently renovating our house and decided to use Premier Flooring as we needed to carpet and laminate, and really liked the options they had.We had a few issues along the way which were promptly sorted by Marcus. Communication was very good, and included Marcus coming out to us to help resolve any problems.Over all we were really happy with the quality of flooring supplied and the customer service we received.
August 2023 by Janet Taylor
We had a carpet fitted by this company last week. Premier flooring had already been to our house and noted that there was a fire door to the room, they said the fitters would trim this and their quote included a higher charge for this door.On the day the fitters did not have the tool with them to trim the door, leaving us with a room we could not access as the door was dragging badly on the carpet. They said they would phone later that day to arrange to return next day.They did not call us and did not return our calls until the next morning, when they said they did not actually have the right tool and had ordered one. We were expected to wait 8 days before they came back, with no access to the room.Obviously we didn't find this acceptable and phoned Premier Flooring to discuss. They agreed this was not acceptable and asked me to phone a carpenter that they use ( note they did not offer to phone and sort this out themselves)I phoned the carpenter and left a message, he did not return my call, neither did Premier Flooring call back to make sure the problem was resolved.We are very disappointed with the customer service, we have been left to sort this out ourselves.I have been asked by the manager to reconsider my review.I originally gave a one star rating , which was in respect of the problems outlined above, and which I do think is appropriate to that aspect.Considering the rest of the service, and the quality of the carpet and fitting, I would give a four star rating, so have adjusted to three stars overall.
July 2023 by Chris Hobbs
Highly professional sales and service.Carpets and Amtico flooring perfectly fitted and with great respect to our home.Very impressed, so glad that we went with Premier.
June 2023 by Rakesh Patel
Very disappointing experience- company has no care for customer service - even after their error. Placed a large order on 13th May, was told all in stock and offered a delivery date. They emailed 15th to say something not correct in stock held in the warehouse and hence delayed until after 22 May. Lost time at work and lost fitter. But I thought OK this can happen and asked for delivery before end of May, was told no problems for 30th or 31st. Company called on 26th to ask me to either pay more for delivery for 30th and they could not guarantee delivery for 31st. Even though delay was their fault. Have decided to cancel whole order as trust is broken... lost faith that after service would be rubbish. Earlier posts also express poor logistics.... please avoid this company as they break agreements.
December 2022 by Derek Lindsay
After extensive searching of flooring companies we finally settled on Premier flooring. Very pleased we did...as all aspects of our purchase were excellent. We choose Amtico flooring. We were allowed to take home large samples for checking suitability. The store staff (Marcus and Paul ) were very helpful. Their specialist Amtico fitter, Dean, did an excellent job.very pleased all round. Highly recommended.
November 2022 by Les Russell
We had a very good service throughout helping us to chose the most suitable carpet for our stairs and landing and keeping us informed of available fitting dates. Fitters were excellent and really pleased with the end result. No hesitation in recommending the Company to our friends.
November 2022 by Abby Radley
Great communication from choosing the flooring to the day of installation. The fitters did a fantastic job, very happy with the final look. This is our second time with premier flooring and we would definitely recommend them to anyone
July 2022 by Phil Hodges
Excellent service all round at Premier Flooring in Worcester. Great selection of quality carpets and flooring. Quick and efficient measuring up, ordering and fitting of our new bedroom carpet which looks superb. Highly recommended. We will definitely be using Premier Flooring again. Many thanks to Marcus and Paul.
July 2022 by Caroline Hall
Amazing service from this company . We had five rooms in wooden floors and carpet on the hallways and stairs . It was a large job for us but the team were super efficient, tidy and professional in every way . Thank you.
July 2022 by Pri Alagoda
Just a quick update (June '22) to say that we have been using Marcus and the Premier Flooring team on a number of occasions (most recently to replace all our carpets) and they have once again been excellent. Always accommodating with our requests and very professional at all times...and most importantly - great quality work...so can highly recommend them! The team at Premier Carpet & Flooring are exceptionally reliable, friendly and great at what they do. The quality and care they take with their installation work is highly commendable along with their after-sales service.
