September 2025 by Cyril Merriman
I am an OAP in my 80?s and I needed a dress for my grand daughter?s wedding. Went to the Worcester branch because my daughter in law bought her outfit there. Very impressed with the shop and the friendly staff. Found a beautiful dress which was reduced to £169 and just the colour and style I had hoped for. The assistant told me the back was a bit wide ( I could not see the back ) and because there was a round open part, you could see my bra but she was sure it could be altered.
Took it to a dressmaker when I got home and because of the style of the back of the dress, impossible to alter.
Rang the store to explain and ask for a credit note but was told by an assistant and a manager that was impossible because I had taken the price label off. I still had the receipt and the bag it came in. Things must have changed since my day !, We just had to keep the receipt!!. It was obvious I had never worn it because it was about 10 inches too long and too wide at the back.
Sent two emails to customer services but never got a reply.
I am left with a dress that cost me £169 which I can?t afford to lose, very disappointed in how I have been treated and the whole idea of enjoying the wedding has been spoilt. I?m sure all your info on line says the label must be on if you return something but who my age would know all that.
Surely you could take a more realistic approach and I only asked for a credit note.
July 2025 by Georgia Mayne
What fantastic ladies, I didn?t get names (my fault) I started my journey to find an outfit for a wedding here tried on loads after an identity crisis?(lost 4.5st) and quite frankly do not know how to dress myself anymore! The ladies helped me no end?I continued my journey around Worcester and ended up back where I started and the kind ladie (with glasses) went above and beyond to help me find something! And didn?t she find something! I feel a million dollars..no photos yet as I haven?t worn it yet but just wanted to express how helpful they were even down to seating my worn out husband and daughter! Absolutely 100% service..proper service and nothing they couldn?t do to help! Amazing shop, amazing service, amazing staff! ??
February 2025 by Kathy Berrey
Two of the most helpful and friendly shop assistants I?ve ever met! Literally just been in to find something for a wedding in South Africa and they were so helpful, gutted that the jumpsuit I found wasn?t in my size in Worcester, I would have loved to buy from them! Now Merry Hill bound after their call to them to check stock. Thank you ladies x
March 2024 by Nichola Morris
A big thanks to Mary who went above and beyond to find me a dress I wanted for a special occasion. She was so helpful she matched it up with shoes bag and hat perfectly.
February 2024 by Linda N
Lovely clothes. Very helpful and friendly staff.
January 2024 by Marina Rowley
Excellent service beautiful shop very friendly and helpful staff
December 2022 by Key2Confidence With Patsy Holbrook
I received fantastic service today, from one of the ladies. I was desperate for something to wear to an awards evening , with only 24hrs to go!\\nShe was fabulous and I wouldn?t hesitate to visit the store again- thank you ?
December 2022 by Vicki Morris
Over priced and staff thinking they work in harrods customer service was not the best
October 2022 by Marc Cawte
Fantastic ladies fashion shop got my wife some lovely outfits
May 2022 by Andrew Morris
Went in to get my wife a dress for our sons wedding and ended up getting a dress and a jacket on order.\\nLady in the shop was excellent, gave great advice and was really attentive, excellent service.\\nGood choice of clothing too.
April 2022 by Judith Wood
Phase eight was just the shop to go for my wedding outfit for a family wedding in the summer brilliant
April 2022 by David Smith
Wonderful choice many styles and colours ?
April 2022 by Sandra Sandon
not impressed with lack of service
March 2022 by Arton Muriqi
Great place for visiting.\\nFrom Arton Removals
March 2022 by Debbie Jones
Good selection of clothing.
