October 2022 by Cranes Music
Awful experience!! Got texts asking me to call. called...no knowledge of who I am. shoved around fro pillar to post. loads of different numbers offered to try until you go back to the FIRST number. Wrong reference number given. more texts threatening to suspend any activity on my account.Called again...same problem...1 Hour on telephone. Wouldn't give me any way of contacting my relationship manager. Ended up in the branch...again...Shirley was most helpful....we wait!! Being a nat west customer both for business and personal for over 30 years counts for nothing. ZERO STARS FOR TELEPHONE HELP LINES IF I COULD!!!
October 2022 by Shep
Had a letter to go into bank for issue, was told after waiting 30min in a line that they can see there was something flagged but not able to see what it is? Staff don't care and have no knowledge or power to do anything, told me to go away and use call centre. Will not be using them again have been with them 37years. Feel extremely let down.
August 2022 by Natalia1998 B
Waiting 2 week and don?t have my card. Don?t have approved code. Strange bank.Support just say waiting more
September 2021 by J Tin
Used to use this bank on a weekly basis because the atm outside on the st swithins side would let you deposit cash via envelope deposit but all of a sudden they've closed that atm and the atm on the cross side doesn't let you envelope deposit, because of my working hours it is difficult to visit branch during normal hours, I've now had to switch to nationwide so I can use their atm which allows envelope deposits.
August 2021 by Peter Robinson
Really nice staff here. Great place to cash your coins in. You can pay money in to other banks. Can be a big queue.
July 2021 by P Pearson
Thank you firstly to the lovely lady who greeted me in the doorway and kindly told me to wait and that it shouldn't be too long (which it wasn't) then to Mandy for your patience and professionalism when I came in all in a fluster, trying to get my finances sorted. Thank you also to your colleague who helped with checking the information (unfortunately I didn't catch her name)I felt very welcomed and well looked after. My only critism is that the system crashed a few times for the ladies, which must be frustrating for them. Perhaps this could be looked into, not only for the staff members sanity but to also provide a better experience for the customer for future reference.
July 2021 by Ashton Price
Very nice man helping people outside with queries. Helping people stay safe during pandemic. Had great facilities that helped me (without any human contact!) Would highly recommend for any banking needs with Natwest!
July 2019 by Michael Washbourne
I visited the branch today and arrived at 11.15 according to the clock. As I wanted to withdraw more than 250.00 I went to the 2tdesks at the back of the bank, where only one cashier was serving despite six people before me. I went to one of the people sitting at the reception tables to ask if anyone else could help the customers, but was told no, and to use the cash machine to withdraw money - this was not an option. Eventually another cashier opened up the vacant position. When it was my turn at 11.28, the cashier didn't apologise for the delay. I requested the money and as it was a large amount he asked if I would like it in an envelope which I agreed would be a good idea. However he didn't put the cash in the stated envelope but folded an A4 size sheet of paper around the notes. This is not the service I expect from Nat West and am most disappointed with the Nat West 'experience'. If I could give this a zero star rating I would (Barbara Washbourne)
April 2019 by Karen Enwright
Worst bank ever!! It really doesnâ??t improve. Long waits,bad service or should I say complete lack of customer service and getting worse every visit. Thank goodness iâ??m Leaving and going elsewhere.
February 2019 by Tim Hopkins
very unsatisfactory customer service. I visited this branch yesterday to make two simple cash transactions. The banks cash counting machine was faulty and a long queue soon built up. By the time I got to being served my car parking time was running out and I had abandon my mission. Returned this morning and found the bank did not open until 10AM. Paid my my bills at Lloyds instead. Not happy, 1st ever 1 star review.
February 2019 by Sharon Joy
Terrible how natwest has changed, and not for the better! Very argumentative member of staff today, no apologies for the long wait to be served,even arguing with me about how long i had been waiting, 35 mins in total, only cash at one till now, no large signs to direct you to the correct place.. been with natwest for many years and now considering a change after todays experience!
January 2019 by KM Munir
With the closure of the nearby RBS bank all their customers have been redirected here to do their banking, Long queues, staff just seem to walk around, took 25 mins to deposit large sum of cash
November 2018 by Sam Williams
Closing down our joint account. Appalling management. No staff. Ridiculous waiting times. Going to a bank that can actually afford staff to help
October 2018 by Ian Randall
Used this bank before. Very helpful.
October 2018 by Kam Manir
Went in to close an account that I barely used, lots of staff just walking around, only one person at the information desk, took 20 mins just to close my account,
