July 2025 by Maribeth Deligencia
They're P0lite and Patients.
April 2025 by Jacquie Swinbourne
My husband and I popped in yesterday because we had received the paperwork relating to our maturing fixed rate ISAs. We were greeted by the ever cheerful and friendly Claire at the Customer Service reception desk. She advised us that there were three customers ahead of us. However, she took our contact number and promised to phone us within the next half hour. Less than 15 minutes later Amy a colleague phoned to say she was ready to see us. Again I can?t emphasise how cheerful and helpful this lovely young lady was. She clearly explained our options and we were able to make a decision regarding our future investments straight away.
Unfortunately great customer interface and service cannot always be guaranteed in this day and age. However, we have always had excellent service from the staff at the Worcester Nationwide Branch
April 2025 by Simon
Superb service here. Even on a Saturday morning I was able to speak to someone about an issue. I explained the situation and was asked to take a seat, explaining that someone was in front of me in the queue. When I was invited in, I didn't need to repeat my situation, the assistant was aware of what I needed and explained everything through.
June 2024 by Ben P
Very patient and polite staff! Spoke to various members on multiple visits dealing with tricky scenarios, and they were all informative and very clear.
January 2024 by Colin Joyner
I've used Nationwide for many years&always found it to be avery good experience
December 2023 by Donatas
Amazing staff, everyone so nice in branch!
October 2023 by David Rose
Always had excellent service there, with friendly and helpful staff
October 2023 by Anna Shaw
Visited the branch today and can happily say the service I received was absolutely amazing. Every single staff member was polite, smiley and happy to help even when it passed 1pm. Nothing was too much trouble and every staff member had their customers best interests at heart including offering beverages for members waiting to be served. A big thank you to Tracey and the manager of the branch today who both answered all my questions and were both lovely. Without a doubt I will always recommend Nationwide and especially the service Worcester provide. A big big thank you and a real credit to the wider Nationwide Team ?
March 2023 by Tim Hopkins
Always a pleasant place to bank. Friendly competent staff with very good weekly opening hours and also open on Saturday. Bouquet to Sarah on the counter who recently resolved a problem for me and also handled money transfers today. Customer service always excellent. No queue's outside at 10am like Natwest over the road.Popped into Nationwide today, 23/03/2023 to order a new card and was served by Cathy. I told her that I'd just come from a failed mission over the road at Natwest where after carting a heavy bag of loose change across town, found their change counting machine out of order. Even if this had been working there were still long queues to be seen. Cathy very kindly offered to count this money manually, over £35 and paid me in notes. Bank teller Cathy who I hadn't seen before, told me that she'd worked at this branch for 38 years after going on a "YTS" youth training scheme. So a Bouquet for Cathy and all the other really helpful staff at this branch.
December 2022 by Nicky
Popped in for advice and got an email from Customer service with all the information I needed.
September 2022 by Mel Nicholl
Worcester in branch assistance & Livechat service.I'd been struggling to contact a team within Nationwide to resolve an issue, the only contact given being a phone number within office hours. I eventually went into the Worcester branch where I met branch their assistant, Darren, who really couldn't have been more helpful, patient & understanding. He was able to call the team internally & an issue that had been going on for months was resolved then & there, in one visit! The night before I'd used the 24hr Livechat service to check if I could just go into a branch; the assistant I chatted to, Layla, went above & beyond, not only giving constructive advice about being able to visit a branch, what information to take with me, along with a reminder to take some ID, but also offered to email the branch a summary of our conversation so I wouldn't have to explain all over again, & when I arrived at the branch they were expecting me. It's easy to think of branches as buildings that hold the ATMs but there are people in there happy to help in any way they can; you don't have to struggle along on your own, pop into a branch, save your personal time & get immediate help with any issues or queries.
August 2022 by M Nicholl
Worcester in branch assistance & Livechat service.I'd been struggling to contact a team within Nationwide to resolve an issue, the only contact given being a phone number within office hours. I eventually went into the Worcester branch where I met branch their assistant, Darren, who really couldn't have been more helpful, patient & understanding. He was able to call the team internally & an issue that had been going on for months was resolved then & there, in one visit! The night before I'd used the 24hr Livechat service to check if I could just go into a branch; the assistant I chatted to, Layla, went above & beyond, not only giving constructive advice about being able to visit a branch, what information to take with me, along with a reminder to take some ID, but also offered to email the branch a summary of our conversation so I wouldn't have to explain all over again, & when I arrived at the branch they were expecting me. It's easy to think of branches as buildings that hold the ATMs but there are people in there happy to help in any way they can; you don't have to struggle along on your own, pop into a branch, save your personal time & get immediate help with any issues or queries.
June 2022 by Toon Army
Just like to say a big thanks to Clare who is originally from Hartlepool she helped me sort things out
July 2021 by Stephen Bower
Always a professional, personal and friendly service. Thank you for your excellent customer service. Organizations should follow your example if they want their customers to be happy.
September 2020 by G W
Always address me by my Christian name, despite past complaints.Dress code too lax.
