December 2024 by Robert Sandel
I've previously had one to one meetings in branch to discuss my finances but have been informed today that they now don't offer this service. It's now phone calls or online only - Crazy.
August 2024 by Jonathan Adams
Great staff, always so helpful and patient
May 2024 by Azhaan khan
We were waiting for a staff member to help us open an account, instead of assisting they were having a nice chat and when I tried to contact them they told me they're arranging a staff member to help us. Later on they all disappeared
April 2024 by roger jones
Long waiting time not enough staff one staff member dealing with a customer while two watching while other customers waiting to be seen.people on their lunch break want to be seen quickly not spend their time hanging around a boring waiting area.SORT IT LLOYDS
April 2024 by Gangapriya Balakrishnan Nair
Pretty good service
October 2023 by Gangapriya
Pretty good service
September 2023 by Hannah Cooper
Terrible customer service. Massive wait time
October 2022 by Nazakat Hussain
3 people working on 1 customer and 6 people waiting in queue they don't bother.
July 2022 by Nick
Needed some documents for an application and the staff were incredibly friendly and helpful. 10/10 would bank here again
June 2022 by Nick Craib
Needed some documents for an application and the staff were incredibly friendly and helpful. 10/10 would bank here again
July 2021 by R M
On 2 occasions I have visited the bank recently and both times been questioned as to why I?m not wearing a mask and felt unwelcome due to not wearing a mask.I have 2 lung conditions... please respect people who have invisible illnesses...
July 2021 by Sumit Singh
Strongly recommend for international students ?? seamless experience and easy to use
July 2021 by Timothy Price
Absolutely useless.
July 2020 by Mohammed Toqeer
Popped some money into the atm deposit machine inside the branch. It apparently rejected all my bank notes and returned them to me. I used another machine which showed I was missing £100. Informed staff who proceeded to "check" the first machine and found no fault. They tried blaming me and questioned whether I really had the figure of money I claimed to have. I felt embarrassed but challenged their assertions. Another check was carried out and walla £100 appeared. They didn't have the decency to apologise and one member of staff joked that she should keep £20 as a finders fee (wearing flip flops whilst saying this). I'm not one to complain given the current situation, very grateful the banks are open but this just isn't right. If an elderly pensioner had gone into branch and been given the same service I had they would be £100 or more out of pocket.
September 2019 by R H
Worst banking experience ever! Theyâ??ve taken the business account desk away... long queues. Staff donâ??t know what a pin century is. No one knows when blue banking bags will arrive back in branch. Staff messing about and inexperienced. Always lacking staff! Staff not friendly or helpful.
