August 2023 by Connor Shearon
Absolutely appalling service. Never have I had to explain why my auto immune disease makes me exempt from paying for my prescription. A disease that affects my confidence in public speaking. To which I was told to ?drop the attitude? shocked and full of anxiety knowing I have to go back for my repeat prescription.
May 2023 by Ian Gough
Customer service "brutality" of "no we ain't got your prescription". Once someone looked it, my prescription was under a different system so wasn't prepared. Once I got it home. I opened the bag to find the medication box opened and ripped. Honestly scared and shocked to think this could possibly be not the medication I need. There is no quality control with potentially fatal repercussions. Please avoid if you can, but we know these places are necessary evils of the NHS.
April 2023 by Unicorn Squiggle
Worst pharmacy I?ve ever experienced. Staff are extremely rude and unhelpful. Never have items in stock and never an apology or offer of help to assist customers.
February 2023 by Allan UK
DO NOT book a fit to fly covid test online. The pharmacy doesn't do them. They take the booking and cancel with no explanation. When you call and ask they are aggressive, rude and in my case hang up on you. Vile organisation - avoid!!!
December 2022 by Poz 89
Really bad pharmacy. Unorganised, disinterested staff and unwilling to help. Avoid
October 2022 by Dave Atkins Worcester
I'm with Rajiv on this one. I've never left a negative review before but as peoples lives are at stake here i really do feel compelled to voice my opinion.Of the last 4 times i've presented a prescription to this pharmacy they've either not been able to fill or have had to shortfill it.The staff seem more interested in discussing what's going on in their home world rather than attending to queues of customers.In my world we look for solutions not excuses!
October 2022 by Rajiv Pandya
I have serious concerns about this pharmacy.Each time I visit, there seems to be a shortage of staff, resulting in disorganised approaches to managing medicines and the needs of patients. I am usually met with long queues, one counter assistant and a random approach to trying to find my prescription. During my last visit, I wanted a specific steroid cream for skin irritation, which they didn't have in. I found the counter assistant to be abrupt, rude, dismissive and unwilling to help find a solution. I asked if they could order it in, which seemed like I was asking the earth, to which they said it would be better if I got it on prescription - which was fine. As a pharmacist myself, I have serious concerns about the culture of lack of compassionate, person centred patient care and what seems like a chaotic approach to the delivery of pharmacy services in this pharmacy.
October 2022 by Roland Newman
Very unhelpful, lack any willingness to help. Wouldn't issue prescription even though it was supplied by their own Lloyds Direct company. Very stressful experience with no resolution. Told to phone Head Office!
October 2022 by steve harvey
"If you can avoid this place please do"This place is a waste of time never changes.Queed up last Friday for 20 minsGot to the counter 3 prescriptions none zeroNo stock told me to go independent whatever that means the prescription came in 2 days previousI complained to my doc who said they could have got this in overnight next day I mentioned also that the pharmacy are uselessOh and why are the staff so miserable and unhappy and downright rudeThey have got no time for you and the lady serving wants learn respect towards folk
January 2022 by Susan Manton
Very helpful
January 2022 by Al Di
gave wrong medicine the refused to give refund because it was used. Not only did they endanger my family but they also waste my time and miney
July 2021 by Claire Hemming
Absolutely fantastic service all the staff are excellent and professional working under such pressure and unfortunately with some other of the general public being rude and abusing them verbally no need people no need
September 2020 by Nycko Dovga
Horrible customer service. They just point at the signs instead of actually talking to you.
July 2020 by Craig Johns
Absolutely appalling service. They have a prescription for four days. The prescription is collected only to be told they do not have stock of an essential daily medicine. When asked for the prescription back they say no go back to your GP and ask for another prescription!, I personally phone around other Lloyd?s Pharmacies who strangely enough have the stock, however in ST Peters pharmacy they informed me their stockiest didn?t have the stock. Not only are they totally incompetent but they tell lies as well!I would have liked to have given them a Zero rating but sadly their website only allows a minimum of 1 stat, they don?t deserve that
July 2017 by Lazy Prince
Friendly staff. Help without patronising you.
