August 2024 by Emily Burnett
This used to be a lovely family-owned business in Worcester but is now sadly in the hands of a complete crook. I purchased a large four-wheeled suitcase from Knowles last year (the staff member in-store was very nice and helpful), and after it?s first use the built-in lock was completely broken. Upon taking it back to the store to have a refund, I was told that there are no refunds (something not explained or made clear to customers when making a purchase) and that I can either keep it as it is (completely unfit for purpose!!) or they could send it back to the manufacturer to see if they decide that it was a faulty product (and that I hadn?t broken it myself!!) and receive a new one. I wasn?t entirely satisfied with this as I?d gone in with the hopes of receiving a refund and buying a different model of suitcase, and so spoke to the owner over the phone who was a complete disgrace. He could not have cared less about trading standards or consumer rights - he just wanted to keep his hands on the money. His attitude was disgusting as he continuously laughed down the phone and he should not be working in retail or customer service - total criminal. I strongly recommend no one buys from this shop. They have also had closing down sale signs in the windows for years, I assume to encourage people to go in and spend a fortune on poor quality luggage, but there is nothing to suggest they?ll be closing down or moving anytime soon - yet another example of the owner?s dodgy behaviour. Simply terrible.
November 2023 by Robert Barnes
You can actually see the bags & feel the quality, not on a screen on the Internet. Lovely & helpful staff.
August 2023 by Pearl & Phil Knutsen
I have purchased many types of travel luggage and never been disappointed.
August 2023 by Elizabeth Harland
I have bought so many bags from Knowles for different occasions, I love buying local and the quality is amazing.
June 2023 by Brummie Gazz
A little pricey, but good quality goods
August 2022 by Sarah Parry
I regret spending £300 on suitcases from Knowles but wanted to support a shop on my local High Street rather than buying online. I removed the wheels on my case before check-in, as advised by Knowles, and they couldn?t be put back on, clearly a design fault. Within 30 days of purchase, the case was returned to Knowles and I was told I could not have a refund or an exchange, despite being entitled to this under the Consumer Rights Act as the product was faulty and not fit for purpose. Very unhelpful staff who think customers have no rights, they refused to help until I told them I will report them to Trading Standards.
July 2022 by Susan Sheppard
Very good. Good sevice.
June 2022 by Peter Hopkin
I bought a wallet a type I'd been looking for, unfortunately it's closing down so everything on sale.
October 2021 by russell french
It appears that a new company has taken this shop over. Went in this morning to buy a handbag for my wife's 50th. The lady was so helpful and had a great customer focused attitude and a passion for the shop. In times where customer service is so up and down - this was such a refreshing experience. Hence to say we made a purchase and will not hesitate to return. The shop is well stocked with quality and affordable merchandise.Highly recommended.
February 2021 by JOE SINGH
Not sure this was me Google...
September 2020 by J Stroud
An independent shop that sold bags and travel items, now closing down January 2020. There Sports shop opposite is closing down as well.
July 2019 by Debbie Nott
Excellent service....helpful and friendly staff
January 2019 by Trev Harris
Nice good for walking
January 2019 by Ian Hodgkins
Smashing ð??
October 2018 by Jane Ward
Brilliant ð??? The bag I ordered was out of stock but I got a call away telling me this and asking if I wanted something else or a refund. I had see another bag so I ordered that instead. Ordered it Monday afternoon and it came Wednesday morning, brilliant delivery. The bag is perfect, just the right size for a flight bag. Fantastic quality and and the dot pattern is lovely. Fantastic service and quality goods. You wonâ??t go wrong ordering anything from here, great customer service. Iâ??m really pleased, thank you ð???
