January 2024 by roxanne Robertson
My experience at this shop was very poor went for a repair of a gold bracelet one of the links had broke needed welded back on it's took over 3 weeks to get my bracelet back as when I got the item bck there was gold links missing it was under weight and not the right length. I got reassured by Ian it would be sorted so I called and had a very rude and aggressive man on the phone I was very shocked at this behaviour from a professional family ran buisness, went bck to the shop and actually spoke to Ian again which was very nice and polite and eventually got my bracelet back if you have any problems speak to Ian I will definitely not be using this jewelers again
October 2023 by Paul Nanni
My wife had her wedding engagement rings resized and mending ,also a silver ring splint made to size which fitted perfectly! Swift and friendly customer service would definitely recommend !
August 2023 by lesley james
A friend had a bracelet especially made here. It was awful. Out of shape, clasp didn't stay closed, scratched, visible hammer marks, very poor quality and no hallmarking!! She did get a refund, but had to push and threaten legal action to get it. Buyer beware.
August 2023 by Cindy Southall
I have just been totally ripped off by this company. I took a diamond russian wedding ring that had split. I was told first of all that it was badly made - which I totally refute. The ring is over 10 years old and worth a lot of money. I was told it would be £180 to put it right and I had to pay there and then. I left it on Friday afternoon and then managed to contact the manufacturers as I had kept the details. I didn't say I'd left it at quartermaines. I was told it could be done for £30. Yes, £30. So on Monday morning I returned to ask if I could take it back as I now had been told the manufacturers could fix it. I was told it was too late as it had already been done and it had been reinforced --- then I was told that if I took the receipt maybe I'd get the manufacturers to reimburse me! I have since taken this ring to three independent jewellers, none of whom would charge more than a maximum of £50. Daylight robbery. I could never recommend them, not only for the extortianate price for a small repair but also for dissing another jewellers workmanship - which incidentally no other jeweller agreed with! Very unprofessional. Very expensive. I would never go there again and would urge people to read all the reviews on here before going in. There are a considerable amount of poor reviews from unhappy people.
April 2023 by Brian Evans
Outstanding service from Ian Quartermaine. I needed a platinum wedding ring resized and as they have a workshop upstairs they could do it on site. They did a perfect job, you would never know the ring had been worked on, it looked brand new. Very happy and would definitely recommend.
November 2022 by Anna Scott
I took my engagement ring in to be resized and these guys were so helpful. After the first resizing, I still didn't feel 100% comfortable and they were so accommodating when I went back. My ring was sorted in 24 hours and now it's perfect. Thank you so much!
August 2022 by Emily Fincher
Excellent service! I had an engagement ring repaired, fitted and cleaned up and they did a fantastic job in under a week, it looks amazing! Massive thanks :)
July 2022 by Steve Holland
We have worked with Ruth and her team for many years now, creating what have become much loved pieces of jewellery, as well as bringing life back to loved and forever engagement ring. Thoughtful in their design ideas, caring of precious pieces and fantastic results. Thanks once again
July 2022 by David Blakeman
Recently had my wife?s necklace repaired here. They did an excellent job, repaired the same day and very reasonably priced. Highly recommended!
June 2022 by Suz Fowler
I took my husbands TAG watch to another jeweller who said it wld cost £600 to try and fix. When I visited Ian to have 2 rings resized I mentioned this and he assured me it could be fixed for a third of the price I was quoted. It was also rushed through as my husband is terminally ill. Ian and his staff were extremely helpful and very nice to deal with, nothing was to much bother and the customer service and phone calls keeping me informed were excellent. I will definitely be returning. Thank you!
March 2022 by kai sellars
I approached Ian Quartermaine Jewellers for a pair of bespoke emerald earrings, I was after a matching pair or deep green emeralds set in bezel gold studs. Nick dealt with me and was great, because I was unable to attend the shop he sent me pictures of stones and put together quotes for different quality stones and gold. The process was very quick it took about a week.I am extremely happy with how the earrings came out they are to a very high standard. Though my fiancé found the shaft of the earrings slightly too short, I contacted Nick and he had this extended quickly and at not extra extra cost. The whole experience was extremely good with friendly customer service.
March 2022 by Michelle Woodward
Absolutely speechless? My ring, the whole experience and the service has been exceptional from start to finish! I was referred to Ian Quartermaine by a friend as I wanted to have a bespoke eternity ring created, using some very sentimental diamonds from rings that my husband had bought for me over the years back when we were boyfriend and girlfriend? Ruth has been absolutely wonderful throughout the entire process and the knowledge and skill that this family business hold between them really is second to none! I couldn?t have been in safer hands having such a special piece of jewellery crafted by Ruth and her team? Truly amazing!
February 2022 by Brooks Family
Fantastic service really prompt really really helpful a really lovely calm experience I had with some money I had left from my mum which I turned into jewellery and they help me design it into two pieces made a sad experience a happy one. Thank you
February 2022 by Stacey Neale
Resized my engagement ring ? only took a couple of days, beautiful work, fantastic staff, would very highly recommend
January 2022 by Lynda Cope
I've used Ian Quartermaine Jewellers several times over the years and always had a lovely experience. The staff are all knowledgeable and friendly. Going the extra mile and taking as much time as needed to help. Ruth even helped my husband choose my engagement ring (pictured) which is prefect. I worked closely with Stacey to design a wedding ring that would suit the unique setting of the engagement ring which was then made in house at a very reasonable cost for the product and service received.
