February 2024 by George Jones
I rang up and booked a oil and filter change and no one on there side booked it In very bad customer service the bloke was very rude
January 2024 by Allister Dann
Didn't charge me to swap my wheel for the spare. Nice one! That's great customer service.
January 2024 by Andrew Smallman
Used for a few years and alway great service. Helped me out recently when I had a flat and they fitted me in and had a new tyre in stock..
October 2023 by DavidRowe Wtl
Very happy with service and prices. Booked online, got a call back to confirm. All went as planned.Not a single EV charger! Keep up with the times guys!
August 2023 by john smith
Enquired about changing a glow plug (No.4) on my car and was told that they would not change one singly but would only change all four of them together costing £539 giving some obscure reason that having changed the faulty one I might come back if another one failed? Wow!
August 2023 by Steve Collins
Stood in the reception for 10mis waiting to be served, eventually walked to the workshop door and again waited, no one looked up or acknowledged me or even "we'll be with you are soon as we can" in the end gave up and went else where.
April 2023 by Doc and Nurse
Very good service. Fortuitously they actually had the slightly unusual tyre I needed in stock, so we're able to fit it straight away. Will definitely give them a try next time I need tyres.
April 2023 by Darren Ritchie
Car in for MOT & Full Service.They were running behind, one of days we all have! But stayed after hours to ensure both completed. Was expecting to have to rebook service! But Sion was adamant they would stay after close to complete. Made me a tea, while I waited. The little things make a big difference!Exceptional service from Sion and the team.
April 2023 by kevin dorn
Waste of time.Rang Saturday for a quote to replace a exhaust tailpipe on my daughters car. Took ages to answer the phone.They took all my details and said they would ring me back with a price.Had to call back Monday chasing up the quote. Nobody owned up I had called them Saturday. Took all my details again said they would ring back in ten minutes.Had to ring them back Tuesday chasing up the quote. They managed to find my details, full of apologies said the lad who should have done it was a waste of space. He would ring me back in ten minutes.I have used the HiQ depot in Ilkeston where I live for years and cannot fault the service.Having not heard from the Worcester depot I called the Ilkeston branch. They gave me a competitive quote straight away, no waiting for a call back.Booked it in with them in 2 weeks time when my daughter is next visiting.Same company 80 miles apart service level from 0 stars to 5 stars.
March 2023 by Dan Windross
What a wonderful service (as always at HiQ) from the team here. Huge shout out to Sion who has class leading customer service, can?t do enough for you and is a true asset of the site! Thanks all
March 2023 by keeley hughes
Popped by on the off chance as my tyre pressure light came on, asked if they could take a look and pop some air in my tyres. The service was quick and efficient and the guy that also pumped my tyres up offered more services at reasonable prices. 5* will be returning again, thank you.
February 2023 by Beth O'Sullivan
Always very impressed with this garage - friendly and efficient with a team who are always ready to help. Took my car in earlier this week as I assumed I had a tyre puncture and would need a new tyre - the team discovered the tyre was losing air due to a leaky valve which they replaced quickly without me having to have a new tyre too. Fantastic customer service - cannot recommend this HiQ team enough!
February 2023 by donna rushton
Received a first class service from Jason & the team, who sourced a tyre and changed it with short notice, so that I didn't miss a pre-planned trip away.Truly grateful for the great service
February 2023 by J Davies
Excellent service from start to finish, I had my car booked in for an MOT the details were checked on arrival and I then went away for the hour. Although, there is a comfortable seating area with a couple of chairs if you would like to stay. All the team members I spoke to were pleasant and welcoming. A big shout out to Jason whose customer service was excellent, there was a slight issue which was rectified imeadiately without any fuss. I am so pleased that I have found somewhere I feel comfortable in entering and will be taking my other car there next month.
February 2023 by emma bayliss
Popped into hi q as was having problems with windscreen wipers. Jason was extremely helpful and service was great. He had a look at problem and fixed it. Will definitely be using in future. Really impressed
