December 2023 by will smith
Ok my review score is 4 as I cannot fault the courteous and helpful staff at Worcester. BUT! What a nightmare, had the misfortune of being short changed £10 at a local atm. Rang the number back of my card from my landline. After waiting 20 min on hold got cut off! Another 30 min trip to the bank referred to the telephone number on my haliax app under fraud. Rang that no was told changed had to ring a 0800 no. Now on hold told to expect a 20 min delay! This is not good enough
October 2023 by Aleks Okonski
My mom was subject to fraud and we called up twice to the fraud team which were of no help. I came into the store and Callum got the case sorted in about 20 minutes straightaway refunded back. Thank you Callum
June 2023 by anita vernalls
Went to counter today saw a staff member on desk never made eye contact smiled or acknowledge me at all I work in customer service and you always smile and make eye contact she never looked up you could tell she really didn?t want to help at all wanted to pay some bill for my deceased mother she was rude and very unsympathetic could tell she had no customer skills at all her name was Rose from Worcester branch wil be making formal complaint
April 2023 by Tina Potter
Amazing customer service from Jess on the front desk. Extremely polite, knowledgeable and courteous. We were most impressed with her manner. Thank you
February 2023 by Jane Makkink B
I deposited a cheque (from HM Revenue and Customs) late afternoon on Friday and was told that the funds would be available after midnight on Saturday. The funds aren?t available (it?s now Sunday morning), so clearly misinformation from this Halifax branch. Very irritating; just tell the truth. If it?s going to take longer to clear the cheque, then say so.
December 2022 by J 1uk
Rita was very helpful , polite, friendly and informative at customer service desk many thanks
November 2022 by Jay Ski
Rita was very helpful , polite, friendly and informative at customer service desk many thanks
July 2022 by Peter Hopkins
Great staff always helpful, nothing is to much trouble .
June 2022 by Samina Kouser
Very helpful stuff ?
June 2022 by Adrian Harris
Absolute joke of a bank, the self serve machines have been reduced to one paying-in from two & there's only ever one teller on the desk while 3-4 other staff walk around the main floor aimlessly, if I could give this bank zero stars I would.I went there the other day to pay money in had to pay for parking waited over 15 mintes to be served but had to leave for an appointment total waste of time, fuel & parking! ?
May 2022 by Caroline Passey
Great service, very helpful especially Toby an asset to the branch, haven?t been in for over a year and he was very knowledgable and couldn?t do enough. Brightened my day
April 2022 by Louise Brown
Tried to discuss my business in the doorway, didn?t know how to transfer large amounts of money, manager wouldn?t support staff, later completed the transfer without notifying me, regional manager gave me a fake number to contact regarding reimbursement. Couldn?t make it up.
February 2022 by June ?Jenko? Jenkins
Went in today and spoke to Pete who couldn't have been more helpful thank you for sorting me our
November 2021 by Roge
Outstanding service and very helpful / friendly.. great bank (?????) ?
July 2021 by ROMAN MUCHA
(Translated by Google) High availability of services, competent staff, good location, I RECOMMEND!!!(Original)Duza dostepnosc uslug,kompetentna obsluga,dobre po?o?enie,POLECAM!!!
