November 2023 by Daniel Turner
Good customer service and fast and knowledgeable can get busy in there with customers but worth waiting if you want to speak to someone
November 2023 by ItzHayleyBeanie (ItzHayleyBeanie)
Bit of a wait and my phone wasn't able to be renewed till february
August 2023 by Kim Kenny
Worst EE shop I have ever been to. Rang EE, who told me to go into the shop. Went into EE in Worcester. They told me to ring customer services.
June 2023 by Xeke Alexander
Good service but didn't open till 10 sign said 9
June 2023 by Graham Lawrence
Had to waite before I saw an assistant but found them very pleasant and polite they managed to sort out the problem with my phone can recommended for the service given
June 2023 by Dave Dallimore
Took phone in for annual MOT. Very good service and helpful / freindly ataff
June 2023 by jason bills
Very help full staff took my phone for a mot
April 2023 by Faz Ashley
Shame on EE always doing work in my postcode no where else has work carried out just my postcode in Worcester 5 times in the last 6 months so have no Internet from 8am to 5pm so called level tech 1 advisor called Charlotte from merthyr call centre she tells me oh "your free to leave us" here your PAC code.... she don't even care if I stay as a customer or not....EE is shameful how do they sleep at night hope they close down please guys avoid EE like the plague there's better service providers whose staff actually care if your a customer EE don't care
April 2023 by George-Sebastian Panduru
Rude staff. Go online or over the phone for a better experience.EDIT: they won't accept my documents as proof of identity but neither they hand me the device nor send it back to the EE warehouse so I can ask for home delivery. It's been 2 weeks since the phone is in their store and they want me to pay over 100 quid for a device which they are holding on to. I've said before go online or over the phone as I thought they've sorted my problem by sending a replacement to my home address but instead they've sent me a device on a new plan, and now I am billed for two phones while one is being held in Worcester branch. Stay away from EE!Edit2: my friend has been in and kicked out as he struggles with English, racist store.
April 2023 by Helen Hughes
I went in to ee Worcester today and a young man called usman served us i would just like to say he is a credit to your Company he was amazing so helpful and nothing was a problem I will be returning to purchase a new phone very soon 5 stras ?????
March 2023 by Stephen Noake
Went to sort an issue out with my phone today and was seen by a guy probably in his late 20's with a hipster beard and piercing (from memory!) He was excellent and sorted me out with a replacement SIM. Very nice bloke. So nice to see a real human being after lots of technical woes recently and being frustrated trying to sort them out via chat bots etc. Really hope that EE maintain a high street presence because this means so much to older people.
February 2023 by Mrsj p
Was recently served by Shireen and had the best customer service I?ve had anywhere in a long time. She was so friendly and chatty but did her job very well. Very thorough and got the job done well. Got me a fantastic price and a deal that I am very impressed with. Thank you so so much Shireen. You are an absolute asset to the team. See you in 2 years :)
February 2023 by Sandie Smith
Staff were friendly enough although could have been more proactive with the issues I had
February 2023 by David Hirst
Absolutely useless like most phone shops - staff give incorrect information and are rude - don't go there ????Worcester EE store today 27th Jan 2023 - shop very grubby and scruffy, untidy staff - asked if they could port over my apps to my new phone - made an excuse that it might take 10 hours because "it's an old building and the WiFi is not very good!!!!!! What, a phone shop where the WiFi isn't very good - what a load of baloney - useless like the last so walked out - DONT GO THERE !
February 2023 by Tony Mole
Just didn't help me with my problem??
