Banks in Worcester, Worcestershire

“Visited the branch today and can happily say the service I received was absolutely amazing. Every single staff member was polite, smiley and happy to help even when it passed 1pm. Nothing was too much trouble and every staff member had their customers best interests at heart including offering beverages for members waiting to be served. A big thank you to Tracey and the manager of the branch today who both answered all my questions and were both lovely. Without a doubt I will always recommend Nationwide and especially the service Worcester provide. A big big thank you and a real credit to the wider Nationwide Team ?”

“I went in today to get a new security key but came out with a different way to log in that I didn't even know about and is so much easier for me! I thought I would end up having to call someone or wait for a new key to be delivered which was not an option as moving in the next few days. I really cant praise Olivia enough, she was so helpful and so friendly, took an interest and calmed me down when I came in quite stressed. A fantastic front of house person and an asset to you!! Thank you Olivia!”

“I have been with Handelsbanken for a long time now and they never cease to amaze me how different they are as a company. You call, you speak to someone, and that someone gets it sorted whilst you wait. Had a couple of things I needed sorting today, all taken care of in 5 minutes by Will. Top marks Handelsbanken!!!!”

“Ok my review score is 4 as I cannot fault the courteous and helpful staff at Worcester. BUT! What a nightmare, had the misfortune of being short changed £10 at a local atm. Rang the number back of my card from my landline. After waiting 20 min on hold got cut off! Another 30 min trip to the bank referred to the telephone number on my haliax app under fraud. Rang that no was told changed had to ring a 0800 no. Now on hold told to expect a 20 min delay! This is not good enough”

“The waiting area is really spacious and relaxed. I brought my baby in to open an Help to Buy ISA. I was told the appointment was 60mins and it actually was. Watched videos and went through legal stuff to fill the whole time. If you can help it don't take your baby... The bank staff member was a star while my baby screamed over her reading out the legal stuff and with Sesame Street on load while calling HQ to finalise everything. Stairs to get into the bank so if you have mobility issues you might want to visit another branch. Only 4-5 steps though.”

“Had a great experience today, Kenny and James were fantastic at helping me sort my account and very patient with the whole process. I was very impressed with their service and dedication to helping me fix the problem.”

“It's good bank, very friendly customer service but new hours are just ridiculous, how do people supposed to go to bank if eveyrday it closes 3PM, it could at least vary from day to day or at least Friday to be open until 4.30”

“Thank you firstly to the lovely lady who greeted me in the doorway and kindly told me to wait and that it shouldn't be too long (which it wasn't) then to Mandy for your patience and professionalism when I came in all in a fluster, trying to get my finances sorted. Thank you also to your colleague who helped with checking the information (unfortunately I didn't catch her name)I felt very welcomed and well looked after. My only critism is that the system crashed a few times for the ladies, which must be frustrating for them. Perhaps this could be looked into, not only for the staff members sanity but to also provide a better experience for the customer for future reference.”