February 2024 by SANDRA
Perfect owner soo very helpfulI'm looking to have a wood burner and he explained lots of things I didn't know 100% expert in fires thank youI will buy from you amazing
November 2023 by Faz Yasin
I went into the shop and as expected everything seemed nice and the guy seemed very good. I gave him the details of what i was after, supplied and fitted and he said he'd email me a quote over with a view to supply and install in 6 weeks time. I was quite pleased and looking forward to getting a nice stove.I didn't receive a quote and chased it up twice both times saying I'll get it to you in a few days.I did explain I'm away on holiday soon so want to pay in full before I go.I've just spoken to him now and he said we're not selling to you because I want to "keep it local" (I'm 4 miles away). I said I didn't understand and he said "every second I'm on the phone is a second I'm losing".He's made me feel like he didn't want to serve me in specific and I can't see why.I just wish he was forthcoming with this as when I called him to arrange coming to the shop he knew my location and I wouldn't have bothered.Now I've been waiting for about a week and have chased him twice. And finally, i get this!I fly away tomorrow and wanted to have ordered and paid before I fly out. I can't do that now and he has wasted my time.I'm sure he's good at what he does, providing he wants to work with you.I feel discriminated against!
November 2023 by Darren D
Recently bought a wood burning stove from Hagley Stoves. Delighted with the stove and the service. Sean talked us through all the options and when it came to installing it he liased with National Grid to turn off some overhead power cables that run close to the house. Matt and Rich did a great job with the installation; clean, tidy and very professional. Thank you all! Would have no reservation in recommending.
November 2023 by Martin F
Excellent customer service. Went in with an enquiry where there wasn?t a sale for them and they still allocated time, helped with me enquiry and gave me details of a place that could help.Excellent business and the gentleman was very friendly and helpful.
September 2023 by DAVID WALL
Very experienced man, Sean, very impressed by him.
June 2023 by Daniel Turton
Top notch service by Sean and the team, very helpful and knowledgeable.
January 2023 by J 71
Awesome from start to finish Sean really no?s his stuff ???
October 2022 by Helen Whatmore
Very helpful and chose a log burner that is really good value. Looking forward to Sean coming out do do the technical planning ?
October 2022 by Sue Waldron
Very good customer service. Lovely fires.
October 2022 by Nathan Phillips
Fantastic service from sean. We had an issue with our stove which was dealt with swiftly with the manufacturer by sean. Always on hand with updates and continues to provide support and advice. Night recommended
October 2022 by jerry cook
If you want good service then look no further.These guys are the professionals.In the light of the current energy crisis I expect they will be quite busy.Ours is booked in for early October.
October 2021 by Jonathan Harris
Fantastic service. A full range of quality stoves at competitive prices
October 2021 by Darren Gross
Purchased a DRU log burner from Hagley Stoves a while ago. Sean was always on hand to offer free friendly advice and is always "Customer First"! I say this as we had a number of issues with the original burner that was fitted, NONE of them being the fault of Hagley Stoves but Sean stuck by us, fought the manufacturer on our behalf and resolved the issue at his own expense to ensure both a happy customer as well as our safety. Unfortunately I can't say the same for DRU stoves as a manufacturer but I would highly recommend Hagley Stoves and if you are looking to purchase a DRU stove, talk to Sean, he knows what he's talking about and will advise on the correct one for your requirements. Thanks Sean and sorry it took me so long to write a review.
October 2020 by stanley ashcroft
NOT Hagley stoves, but the farm on the same land. Great place to buy a bale of hay, a damn site cheaper than any shop, eggs and veg too, and a beautiful area to visit.
October 2020 by Tony Cash
Great staff, great deals on stoves.
