December 2023 by Michal Perski
This shop should be closed. Lot of dust all over the place. Always problem to find any employees on the shop floor to help customer with any questions. Till area looks outdated.
October 2023 by Ray Terry
Terrible why can't you in store bought 3 doors had to online to pay staff moaning said no staff rang twice this morning nobody answered never go again rateing 1
September 2023 by VTX1800 rider
Good prices , same fence paint 25% cheaper than toolstation
August 2023 by Gary Matthews
Awful service, fine until it is fitted but once they have had your money they do not care. After bathroom has been fitted shower cracked and other faulty items. 7 months on and still have not come to rectify as they say no fitter wants the job to rectify the mistakes they made. So not been able to use shower since it?s been installed. I wouldn?t waste your money here.
August 2023 by Trex Fishtec
So firstly no cutting service for sheet materials which is inconvenient and I had to cut a play sheet down in the car park. As a result I forgot a tin of paint I ordered on my trolly. It was handed in by another customer to the store however despite admitting they had it refused to give it to me and told me to pay again whilst laughing. What terrible customer service
August 2023 by VTX1300 rider
Good prices , same fence paint 25% cheaper than toolstation
July 2023 by Carey Goaté
Absolutely shocking service from Wickes. Your designer will be efficient until such time as you have paid your money over. Then, you're not of any value to them.We spent two months trying to get fitters back to our house after they left because of issues we had.The downstairs WC had a leak, and water was pushing through the floor boards. The fitters wouldn't come out until a few days later to look at it so we HAD to call an emergency plumber to help us. We emailed and called customer care line as well as our designer and no one has had the courtesy to check in with us and are avoiding the bill we've had to fit from our fitters error. Absolutely stay away. We've chased and followed up but we are being quite blatantly ignored.
July 2023 by Tony Daly
Friendly and helpful staff. Large range of paints and accessories
October 2022 by Frank Baldy
Just had a new bathroom installation by Wickes of Redditch.A brilliant job all round. Professionally completed by the contractor, Brian, who was methodical and conscientious,with meticulous eye for detail.Totally delighted with the result, and would recommend without hesitation?????
October 2022 by Paulette Damico
Tom helped us today with getting the right amount of tiles. He knew what he was doing so we're confident we have the right amount. Friendly and professional. Lady on til was nice too
July 2022 by Sab Hos
Staff dont know what they're doing and they're really rude as well as unhelpful. Shelf has one price, get to the till and it's a complete other. Avoid if you can
July 2022 by Tracey Bailey
Nobody at tills, waited a while to be served by a staff member who was rather rude when we asked if we were at the right till he called us over to another till, shop was very quiet during our visit
June 2022 by Rob B
Usually our go to DIY store but didn?t appreciate the passive aggressive voicemail left by someone at this store just because I?d left my click and collect order for 2 days before collecting it. No other retailer seems to have a problem with this. Will probably order from elsewhere in the future.
March 2022 by Samantha Stephens
Was so disappointed! Went into store today looking to purchase my laminate flooring, asked for a member of staff to help me as I wanted a quote, then I was told to go down there and find somebody to help with pointed finger! Wow wasn't expecting that poor customer service!!! No communication at all. I walked out went to B&Q and what a difference ????? stars for B&Q, its amazing thankyou for helping me purchase and price up my floor looks beautiful ??well done whoop!!!!!
March 2022 by Roger Evans
I had been looking for a Karcher K4 got one from Wickes £109 excellent price staff very helpful
