May 2025 by Cs90
Absolutely ridiculous customer service from someone who used to work in retail when I was a teen. Absolutely nobody around to help , was ignored by one member of staff who walked past me to the warehouse , I the rude and abrupt manager with a walky talkie. He was too busy and too high in the pedestal to help me find the right size that he got on the radio to get one of the employees to section 1 ? so hung around a few mins . A person came and helped a customer who had literally walked in ? rookie error by a manager to completely dismiss someone like that , it wasn?t just that it was his tone and manner too. I will not be going to sports direct again , the Redditch one or any other store . I went to JD opposite , and spent my money there aswell . I don?t buy from these stores very often but I expect the same level of service you get at any other store !!
May 2025 by Claire Johnston
Great customer service by shaq?? He?s a proper hustler but an amazing salesman :) he brightened up my day and made me laugh. Great at helping me choose my trainers and asset to your company
March 2025 by Joanne E (itsjoanne.x)
Had a nice pleasant shopping experience at sports direct Redditch. The customer service I received was outstanding. Staff are friendly and right at hand to help straight away. The man, who works here (sorry didn't get your name) spoken to me with pride in his job and made my experience welcoming and he helped me in getting the skechers I wanted to try on.
December 2024 by Lamorna Hope
Bought trainers but they hurt my foot when I tried them round house. Took back over a month later as not local to area and found a more expensive pair which were £18 dearer. They wouldn't exchange as over a month. What kind of store is so inflexible that they happy to loose not only my £18, but another £35 on top, as my partner was so disgusted he wouldn't buy a pair he'd found also? . Loss of £53!! Judging by the other comments they are creating a lot of very unhappy customers.
November 2024 by Beata Klempas
Avoid this shop at all cost
November 2024 by Wayne C.
Don't bother shopping with this awful company they don't offer refunds will not exchange faulty goods and when I purchased some trainers online, they was too small only having a very short time before I go on holiday I went into store to exchange them for the next size up which they had in stocks. only to be told they won't because its an online order so I sent them back via courier that cost me an additional £5.
This is just ridiculous I will never shop with this cowboy company ever again avoid these jokers
November 2024 by Yvonne Negus
They was very helpful
April 2024 by Steve
After using my store credit note I won't be using this shop again because of their nonsense refund policies.
In a cost of living crisis companies like this should be refunding people if they buy faulty goods, not forcing them to have to buy something else from the shop with a credit note. Plus, your staff are like robots repeating "It's just store policy" over and over again.
March 2024 by Sarah Beasley
The manager in this store has the worst attitude, he is known for it, very unapproachable and very unhelpful
March 2024 by Emma Wilkinson
Can never find staff to help with any queries
December 2023 by Amrit Sht
Very bad experience
November 2023 by Steve Wainwright
After using my store credit note I won't be using this shop again because of their nonsense refund policies.In a cost of living crisis companies like this should be refunding people if they buy faulty goods, not forcing them to have to buy something else from the shop with a credit note. Plus, your staff are like robots repeating "It's just store policy" over and over again.
November 2023 by Anne O'Driscoll
Not to bad but some of the items are expensive I know its gone up every where.
October 2023 by Mark Taylor
Worth a browse and have some good value goods, not a specialist outlet though.
August 2023 by Kelly Kemp
No staff on shop floor. I asked a member of staff at the till area (twice) , both times they said they would send a member of staff to help.Waited 5 mins, nothing. By this time there was a group of customers waiting.We left and went elsewhere!
