August 2025 by Camelia Pirvu
the worst and hardest experience of my life was here at Pet home, starting from the assistant who took us in with our bunny, showing unprofessionalism through the arrogance with which she treated us and the tone with which she addressed us, the aggression and lack of common sense, and then the decision to put her to sleep doesn't analyze it for me as long as I can put her to sleep, doesn't analyze it to euthanize her without giving her a chance given the conditions in which you say that you are not a specialist doctor! the only thanks I address is to the one who took Lucy to be put to sleep, with love and empathy as all those who work there should be????you not can game with life, you must try everything untill put at sleep
July 2025 by M Richards
Wow you move out the way of the staff because they carrying a heavy box then they accuse you off stealing
No respect for at all this was from a senior member off staff only said sorry because the guy kick off for being accused
Shame on you
July 2025 by Laura Sankey
Really great helpful service from we believe her name is Clarissa. Thank you so much for your advice and reassurance for our pup ?
June 2025 by Janine Gough
Cannot fault the treatment my beagle has had for 11 years and especially over the last 2.5years after she was diagnosed with diabetes. After she went blind I always managed to get to see Sonia as Marlie felt most comfortable with her. And right upto to the point when Marlie was loosing her battle with diabetes Sonia was so caring and compassionate. And ensured us we were making the right decision for Marlie. I honestly can't thank her enough for making this so much easier for us and Marlie thank you.
May 2025 by Andreea Bianca
Worst. I?ve tried calling about 8 times in a day they don?t answer. Called the vet and those ones are more clueless than anything, apparently they in the same building but they can?t help answering a bloody question. The worst service I?ve ever had
April 2025 by Louise Reddington-Blyth
Just wanted to say a huge thanks to Stacy who was so helpful today. I asked lots of questions and she gave me some very helpful advice. Thank you Stacy. Also to the young man sorry, I didn't get your name who asked if we needed some help. Everyone was very friendly and helpful. ?
April 2025 by Courtney Shaw
I am beyond furious with my experience at Pets at Home. Honestly, I?ve never dealt with such stuck-up, unhelpful staff in my life!! The way they treat both pets and their owners is shocking, like you?re an inconvenience just for walking in. And the prices? Daylight robbery!!! DONT GO. You?d expect premium care for what they charge, but all you get is disappointment and looked down upon. Unless you want to leave feeling angry, upset, and totally ripped off, do yourself and your pet a favour ? go somewhere else! Reception staff should only be employed if they have a genuine care for animals because it clearly shows. If I could do 0 I would.
March 2025 by Sandra Liedeskrastina
Good..
February 2025 by Cackles Files
Entered shop found what I was looking for by the till, was super impressed. Was in and out in around 2 minutes. Wish all shopping trips were this fast
December 2024 by NinaElizabeth Savage
Very helpful
December 2024 by Sebastiano Brattoli
I have been a loyal customer of this grooming service for the past six years. However, over the last year, the quality of service has significantly declined. Previously, a gentleman named Frank provided exceptional care for my dog, ensuring she always looked her best. However, after his departure, I have noticed a considerable deterioration in the standard of grooming.
Today, upon picking up my dog, I found that her paws were still dirty. Additionally, I had specifically requested that her ears be cleaned, yet they were not only unclean but also neglected, with the fur around them left unwashed. Given that my dog is groomed every ten days, I am well aware that these tasks are not overly difficult or time-consuming.
I hesitate to lodge a formal complaint, as I fear it may not lead to any meaningful improvement and could potentially result in even worse care for my pet. Nevertheless, I would greatly appreciate it if someone in senior management could address this matter. I remain committed to being a loyal customer, but if I do not see a marked improvement by January, I will unfortunately have to seek an alternative grooming service for my two dogs.
It is worth noting that this issue may be affecting other clients as well. Previously, I had to book appointments two months in advance to secure a spot, but now I am able to book at any time, which suggests a decline in customer demand.
Thank you for your attention to this matter
November 2024 by Kay Mills
Good shop but their knowledge on pets isn't that good. They give misleading info, and they sell products that are harmful to your pets believe it or not like rawhide
September 2024 by Dawn
Vets are expensive but good at their jobs
September 2024 by Mummy Bunny
Always nice staff and helpful, however not always stocking everything we need due to our fussy pup! Nothing wrong with the place just wish it had more stock and was bigger, can?t be done but the staff are still really helpful
August 2024 by Ted Morgan
Sooo over-priced, and the female work uniform doesn't include laundering, you can tell because they all stink of wet straw without so much as a hairbrush between them.
