December 2023 by Chris Edney
Very helpful staff, even though extremely busy.
November 2023 by Steve Webb
Went in some time ago as had a problem with my partners fone, which was sorted ( eventually) but the person dealing with me ( supervisor ) questoned where i was getting my broadband from as there was nothing on my account with them . I told him i had stupidly taken out a TV /'broadband package with EE/ BT .He disputed this again . SO WHAT IS GOING ON EE, Would someone like to tell me . I have been with EE sometime now, maybe i should go somewhere else.
August 2023 by elaine robinson
Bad customer service on Thursdays , great customer service on Tuesdays, Big thankyou to Brandon who served us the first time great customer service sorry your colleagues didn't have customer service so we had to cancel our order after we sat there a while he couldn't charge his ipad looking for a charger? Wouldn't go redditch branch again .
August 2023 by Tim Craig
Good ssrvice here and made very welcome to talk about a phone repair even not as a EE customer.
July 2023 by David Grinnell
Beware terrible network reception. Seemed ok when I first joined the network but for months now I've had calls regularly cutting out, endless buffering on the TV (I use mobile hotspot) and Zoom calls freezing. Totally unusable. After 3 hours on the phone to customer services and engineers they won't let me leave the network even though it clearly isn't fit for purpose.
July 2023 by ian Purves
Went to change mobile contract to SIM only, no drama easily sorted. Excellent service
June 2023 by Gloria Hall
Staff very helpful.
June 2023 by Stuart Mole
we were told that we didn'thave to do anything and ee would take care of our change over not true not happy at all I'm doing all the work if I'd of known this I would of stayed with sky !!!!
June 2023 by ianpurves
Went to change mobile contract to SIM only, no drama easily sorted. Excellent service
May 2023 by Nigel Thomas
Absolutely fantastic help from the staff.They really know what they are doing ?
April 2023 by richard futrill
Staff very helpful couldn't fault them. Got what I wanted
April 2023 by Craig Grinnell
First time I ventured in with an elderly relative who had issues with their phone, the staff member was fantastic, helpful and didn't try to push us into a new contract. Elderly relative held this account for near 15 years. Faultless interaction
February 2023 by Steven Tomes
As phone stores go the Redditch branch of EE isn't the largest I have ever encountered but its not the smallest either, where the store if not the company shines is in it's customer service team. If you have a problem or wish to pay your bill in person they are happy to help, they even go so far as to help you save money (yes you read that right) by telling you about issues with your contract if you are on a contract with them. My only real complaint is the lack of phones on display as well as potions for Pay As You Go. That being said, it is easy to get new unlocked phones online and buy a PayG sim card from EE.
December 2022 by KRI MARKET'S (MR. KEVIN.)
Super helpful with impartial advice given ? ? ? Highly recommended ? ? ? ? ? ? ?
August 2022 by Patrick Hawkins
Excellent service today from Zak and sophie ,they spent a lot of time with me to sort out updating apps etc ,their customer care was first rate ,very courteous and polite highly recommend this shop .
