March 2025 by Michelle Edwards
Self serve makes it quick to get in and out quickly. Sell many products great for DIY and garden
March 2025 by Angela Mcquillan
Thank you to the lovely sales assistant who came to me after having a funny turn. She was very pleasant and reassuring and I just want to thank her for her kindness.
January 2025 by Gavin Caddick (G4vin20)
For trade this shop is the worst
January 2025 by John Smith
Went in to look for something that was showing as readily available online. However nowhere to be found, same issue with the staff who were indifferent and couldn?t care less.
Visited a local independent store afterwards, convinced me not to waste my time with B&Q again!
December 2024 by Twiz
Do not order anything from this store it is ran by incompetent staff who can not even process a order for delivery. They will take your money and not deliver the goods and when you ask for a refund you will have to wait three days to get your money back, but they will take the money out of your account instantly.
November 2024 by Jack Haughey
Came in recently to purchase some wood and get it cut into measured parts. Terry at the wood saw desk was five-star and got everything I needed cutting. He's an asset to B&Q.
November 2024 by Kubilay Yilmaz
I spoke to the customer service about the delivery issue for my online order and they transfer my call to the store. Lady i spoke with was very rude she didn?t listen and over spoke to me and put the phone down on me. I now paid twice £498 and will have to wait 14 days to get my money back. Costumer service has to be improved!!
November 2024 by Cackles Files
Yet another click and collect failure, ready in hr hour you say, cool enough time for asda. So 1hr 1min later im entering the store, no message to say its ready, I walked around the store, past the the item I've come to collect, the only staff member around at this point was cleaning shelving. So I head to the checkout as its very much past 1hr. Upon asking about my item the male cashier Stuart told me that means someone is sorting it, he then sends of a clearly inexperienced staff member off to find my item, i have no issue with her, we all have to learn, she was gone forever so I went towards where the item was in case she needed assistance finding the item and she eventually returned with my item on a trolley. I then magically get a message to say my item is ready for collection. I still didn't actually have it as this point . So I finally get my item and am promptly dismissed by Stuart! who proceeds to ask the inexperienced member of staff if she'd like to do all the other click and collects they hadn't bothered to check, for well at well over 1 hr.
Please don't offer a service you can't do, the store was not busy the checkout had 2 people come through all the time I was waiting, but most importantly dont lie to me that someone's sorting my order when they are clearly not. If you had said sorry we've not checked the click and collect orders, we will get on it now, all would have been fine, I accept we all make mistakes and training people can overtake other parts of job, but just be honest.
August 2024 by Elaine Hensey
Did click and collect, Staff were pleasant and extremely helpful? Coming yo the car to load the item. Well done B&Q Staff. 10/10 for service.
August 2024 by Dennis Beddoes
Good, picked up all i needed
July 2024 by Georgi Honeyghan
Great place to shop for DIY , paint , garden furniture, plants , tools , home and more
July 2024 by Anonymous
Shirley helped me so much today matching wallpaper and paint up for some upcyling project. She went out of her way to help me find the perfect colour match thank you so much ???
June 2024 by M
Awful experience- went to return faulty item and was told I could only exchange. This is against the sale of good act. When I asked for a manager the staff member said they could refund just this once. A customer behind me commented how rude the service was.
June 2024 by Eilean Barnsley
I found the man on the paint desk very helpful and giving good advice .l hate the checkout because I was made to feel uncomfortable when I wanted to pay cash I was sent to the next checkout and there was a yellow and black tape across it nobody there . so I asked where shall I pay now and the guy on the other till sent a lady round so I could pay
. not a nice experience .
May 2024 by Josh B
Absolutely over the moon with the service and delivery at b&q , as a tradesman I do rely on reliable sources for my products , every time I have any questions the design staff are there to answer any of my questions and actually seem like they want to help.
The delivery is also the best I have ever received !
With an option of a day of my choice for delivery , once selected I was told a 4hr time slot which is great ! , I was then surprised to find out that the driver rang me this morning and told me when he was on the way , absolutely outstanding,
will be sourcing a lot more from B&Q ! Thanks guys
