October 2023 by Steven Dunn
This Boots store has the rudest, most unhelpful staff I have ever come across. A month ago, I was informed, in no uncertain terms that the 'prescriptions counter' was for collecting prescriptions and for anything else use the 'shop counter'. Today, I picked a non prescription item to buy and waited at the 'shop counter' to be served. After 5 mins a lady member of staff, behind the 'prescription counter' said, " If your waiting to pay, it's only one queue which isn't there". I left my item on the counter and left the store. Boots need to get a grip of this store it is an absolute disgrace to the company. There is very little stock and the staff are never bothered.
October 2023 by Jon Fletcher
Waited nearly 10mins for a member of staff to finish looking at photos with a friend. Other member of staff during this told us off about being in the wrong queue (you should only queue in one place, not by the till?)No apology for keeping us waiting.Boots really need to look into this branch.
August 2023 by Blerim Abedini
All tablets and cosmetic things. Only tablets for diabet, psychotherapy and other which are in same line are not allowed without doctors prescription.
April 2023 by Jess Norden
Shocked at how downhill this shop has gone. Went in over the weekend, there were two people waiting for prescriptions and no-one waiting at the normal till, 6 staff behind the counter just chatting between themselves. Asked to be served for a box of hair dye and was told all 6 of them were busy. Will not be going into this shop again.
April 2023 by Adrian
The hardest thing about an illness should be the illness itself . NotGetting the pills , can?t do it again, in the history of Chemists this must be the worst. I see problems every time I go in ,with elderly customers having to queue sometimes for 1/2 hour then told to come back , a disgrace . It doesn?t say on google but they close forLunch for an hour Either . Suffered it for 2 years today it stops
March 2023 by simon evans
Great. Always has what I need unlike the other pharmacy. Nice polite team. Highly recommend.
February 2023 by Lee Scanlan
What a way to run a place!!! If you want something over the counter, you have to queue for a prescription. Four people working there and no one works the counter, no signs at the counter to say this and I was completely ignored for over 15 mins. Utterly disgusting service, avoid if possible.
January 2023 by Barry Izod
Utterly farcical. 5 staff working and still a 40 minute wait in queue. Customer service very poor.. 1 star cos its open. But I will never be back here
October 2022 by Clara Burnett
The worst pharmacy I have been to. They always seem to be closed, not even answering the phones! I'm constantly missing important medication because of them, they never reorder repeat prescriptions on time or correctly.The staff clearly don't care or want to be there and are often rude and unhelpful. I wish I chose somewhere else but they seemed so convenient at the time. They should just close because they're progressively getting worse and Pershore would be better without them
September 2022 by Jeannie Flannery
My Dr prescribe me strong painkillers, 6/9/22 at 10/20 am because we are aware of the way they run their business my husband went to collect the medication mid afternoon, he was told they don?t keep on the premises strong meds it would be okay to collect tomorrow morning. My hubby went yet again for my meds to be told they won?t be in till later.Phone in hand I tried constantly to contact them but surprisingly no answer.On reflection I now know BOOTS are rubbish.
August 2022 by Andrea Roberts
Went in at 0930 Saturday morning to collect a repeat prescription. There was just one lady in front of me so didn?t wait long. Had requested my repeat prescription slightly earlier and given less than the required 48 hours notice. Staff were very accommodating and polite about it and meds were available sooner than expected. Thanks Boots Pershore!
July 2022 by Katie E
Terrible pharmacy. Wish I?d chosen another. Long queues and have been trying to phone them for 3 hours (2 of which they appear to have taken the phone off the hook). There?s no point walking there as there will be some kind of issue. They often randomly close during opening hours. If you are new to the area and given a choice of pharmacy, go elsewhere. Couldn?t be worse. Boots, you need to invest in it or close it. Dragging down companies reputation.
July 2022 by Malcolm Heskins
Total waste of time, staff rude, prescriptions never on time, tried to ring on many occasions (to save wasted journey) never any answer, not very reliable when ordering repeat prescriptions from doctors surgery. Ogle is much better. Would not give one star rating if could.
July 2022 by Rachel Lane
Queue is never shorter than 20 mins and close every day for lunch (when people working from home may actually want to visit). Boots should at least put the closed hours online to save a wasted trip!
July 2022 by team food
Bloody joke, cue all the way to the door and prescription not ready and told to come back, they need to employ more staff and also have a better attitude towards customers, why us locals can't just collect from abbots wood is beyond me. Sort it out!!
