November 2023 by N M
Too few tills now for big shows. Honestly waited ages. New self check outs suck
November 2023 by david sheffield
Food excellent and great coffee. Surroundings a little scruffy. Toilets a disgrace only one out of 2 working. Not what you expect from Waitrose
November 2023 by Alistair R F Courage
Only criticism is that the aisles seem a bit narrow, making you feel like someone is always trying to get past you.
November 2023 by Worldl0ve
Disgusting service. Menu options limited based on the fact they don?t have half of the ingredients?. ?Waiting for deliveries?. The staff in this shop are rude. The management accept no responsibility for anything and make excuses. They don?t value their customers as they once did.
November 2023 by Shelagh Ford
Friendly and helpful staff, dont ever want to use the self check out, hope I never have to.
September 2023 by myself
1. Vegetable mix - could do with less onion,as half of it was onions(instead of more courgettes, pepper, cherry tomatoes, other)2. Loaf of seeded bran bread - quite hard/dried already.I didn't mind, but could have paid less given its state.
September 2023 by Grenville Bradder
It is a much better store than the Worcester branch. We'll stocked and well run. However, like all the Waitrose stores, the vegetables and some fruit are both expensive and sometimes of dubious quality.
August 2023 by Charles Hines
Fine. I got what I needed. However- after Mr Sunak said that ' food prices will drop', and it was in the news, I see no evidence ! The supermarkets are capitalising on end of summer - go back to school- . Politics over our food generally. Waitrose are a good quality shop.
August 2023 by Alan Riley
We have been regular customers at Waitrose, in Great Malvern, for many years. The outside of the building is very scruffy now and needs a lot more maintenance. The staff are great and always helpful. We will be avoiding the self service checkouts.I have asked many times if the missing tree, on the car park, can be replaced but to no avail.
August 2023 by Jim
Have shopped at Malvern branch for years. The building needs a good clean up outside, it's looking tired and grubby.I, like many are put off by the self service checkouts appearing. It's all very well becoming more efficient and automated but where is the personal touch other than when the self service red light comes on? I'm not sure it's a change for the better. 3 stars this time, sorry.
July 2023 by Frank McLean
The new self service checkouts are terrible. The bagging scales are too small for more than one bag. I like to put meat in a separate bag. There is no weighing scale any more. You have to leave the terminal to use a separate scale. Not happy at all, why change something that worked okay?
July 2023 by Jay R
This store has great quality products, they might not be as cheap as other supermarkets, but I find that the goods are fairly priced considering the quality of what's being sold.
May 2023 by maureen meredith
Love Waitrose produce usually. I have always looked forward to jersey royal potato season. This year sorry to say they are horrible. No way taste like a genuine jersey royal. Have tried loose and bagged ones....both ended up in compost.
May 2023 by Josh Cain
Decent, but needs some improvements.Went in a full hour before closing. The cheese counter looked open and there was a staff member there, but she said they were closed so I couldn't have a piece of already-cut-and-wrapped cheese.The front of the store was full of the plant shelves from outside, so I couldn't leave the store easily as other people checking out were blocking the strip of remaining space with their trollies. Not their fault of course - entirely on Waitrose for putting all those shelves in the walkway an hour before closing.Also, the flooring needs replacing, the ladies' loo is pathetic, and the car park is very badly designed.The food is generally good though, and all the cashiers are delightful.Just make the shopping experience more pleasant, please!
April 2023 by Paul Atkins
It's a Waitrose so you have to watch what you buy as it'll get very expensive. Although there are some reasonably priced items.
