March 2024 by Carl
Anything less than a five star rating would be an injustice. They were one of the few online retailers offering the fragrance I wanted in the 150ml bottle, having it on promotion with a free designer washbag and for a price lower than many high street retailers charge for the smaller 100ml bottle. The parcel arrived well in advance of the expected delivery date and the contents were extremely well-secured. They even went the extra mile and included a voucher for £75 off a case of wine.
January 2024 by Helen Edwards
First time buying from this company & I was not disappointed..had the perfume I wanted in a gift set at a great price plus I got a free bag also a free sample..quick delivery & it came well packaged.Will definitely be using again ?
January 2024 by Karl Mabert
Excellent service. They estimated an accurate dispatch time and the goods arrived exactly as Royal Mail indicated. My order for a perfume as a gift (a post-Xmas birthday) was delayed but this was caused by the perfume industry shutting down for Xmas vacation and supplies to Fragrance House not restarting. Nonetheless, Fragrance House kept me informed of the situation and also handled my phone inquiry professionally and explained why the delay was happening. Price was competitive too.
December 2023 by Carol Thompson
Customer services were exceptional when helping me with my order. So patient, polite, professional and cheerful . I felt they went the extra mile. The goods arrived quickly and packed very well. A company I would certainly recommend
December 2023 by Drew Tillan
Really well packaged, product i.e.,Opium perfume as described, good fast efficient service with email updates, would highly recommend and I will definitely use again.
December 2023 by KAREN WILSON
Bought from your website as item stated that it was 200ml bottle. Order received and you have sent 150ml! Item not as described
November 2023 by Gerry Smith
This is the first time I?ve had occasion to make a purchase from Fragrance House. I must say I have been very pleased with the experience.. Very competitive prices, Excellent communication and prompt delivery. I will certainly use this company again..
October 2023 by Daniel Willoughby
Very good price with a free gift plus sample. Can't complain at all. Product was on back order but still arrived within the week. When I contacted them with a query I received a prompt professional response. Recommended.
October 2023 by Mayna C
Very happy with purchase. Quick response & delivery. Packed securely & sealed. Would recommend & wouldn't hesitate to order from this company again. Many thanks
October 2023 by Sharon Barlow
Normally really good. Not this time though. Ordered 2 perfumes and only received 1. No communication since. No idea if it?s been forgotten or not? I?m disappointed I have to go through the inconvenience of emailing them to check the status
September 2023 by fubor rex
do NOT ORDER FROM THESE PEOPLE I ORDERED 3 BOTTLES AND ONLY GOT ONE WITH TWO SAMPLES AND THE OTHER 2 MOST EXPENNSIVE BOTTLES NOT PACKED. I HAVE EMAILED AND CALLED AND THESE PEOPLE HAVE REFUSED TO RESPOND OR GIVE EXPLIANATION AS TO WHY they took my money and only delivered one bottle. scam
June 2023 by Sally Harding
I tried to order some perfume for my daughter?s birthday and somehow missed clicking something to complete the order. Didn?t realise until I didn?t get an email confirming the order by the next day. Thinking that I?d done it properly I rang Fragrance House to double check and actually got to speak to a nice man very quickly, none of the automated on hold call system - so refreshing! He confirmed no order had gone through so I completed another order and made sure I did it properly this time! I?d missed that day?s deadline for posting so it went out next day which was Saturday and was delivered Sunday! Excellent service from Fragrance House and Royal Mail. Not only that but within minutes of actually placing my order, the nice man rang me to confirm I had indeed done it right this time! Now that?s excellent customer service. Thank you nice man!
June 2023 by Abby Marsden
Ordered yesterday on the website and arrived this morning! Gorgeous perfumes at a great price. Fantastic service thank you!
March 2023 by Eve Winker
What an amazing place. A wonderful wide selection of fine fragrances and fantastic professional knowledgeable staff that absolutely know their product range inside and out. I am so impressed - we are very lucky to have this shop in Malvern !
December 2022 by H L
Ordered on the 30th of November, paid for royal mail 24 shipping. Was told it was shipped on the 30th of November but going by the tracking it wasn't shipped until the 4th of December. I emailed them to ask where the item was and they are blaming the strikes. If it was sent when it was supposed to be sent it would be here by now! Terrible customer service, they should be refunding me the shipping I paid for!EDIT: Totally understand the strikes but never got a warning of the possible delays until after purchase! It's now the 9th dec and I still have no parcel! It's not left England. Customer service is a joke, I know how royal mail works! Very patronising and rude. Also any other company would refund the delivery fee if they knew the parcel was not going to be delivered within 24 hours with the strikes! So guys if you want to wait 2 weeks for your parcels, go ahead and buy! You get lovely, patronising customer service too!
