July 2024 by Stuart Darlington
My wife and I are currently involved with the purchase of an apartment being sold through Connells, Malvern, and have been dealing with their sales negotiator Corey McNally. From the outset, Corey has been extremely pleasant and friendly and his availability and contact with us excellent.
February 2024 by Neon Light
I found my experience with Connells Malvern was great. I met Harry who took my details and was very professional.He took a lot of care to establish what I was looking for and how best he could help.We viewed multiple properties the day after clear communication with bookings and Harry was on time for all of the appointments.Although we have not purchased our dream house in Malvern just yet I would not hesitate to contact Connells in Malvern.
February 2024 by Danielle McDonnell
Wouldn?t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to ?a computer error, double booking? I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they?d just book me back in.I advised ?Harry? who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I?ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.
May 2023 by Niall Ashley (NiallAshes)
Ruby and the rest of the Connells team in Malvern were amazingly helpful during my time purchasing as a first-time buyer!
April 2023 by Andrew Doughty
All went very smoothly and easily. Well done Connells and well done. Ruby, very helpful.
December 2022 by Joe G
We bought a house through a Connells listed property and found the service from the Malvern team to be 10/10.Knowledgeable, extremely helpful, friendly and totally on top of the detail.Would definitely recommend.
November 2022 by John James
My flat had water pour through the ceiling and then through my floor to the flat below. When I asked for help NO ONE even came to look, they said it wasn't their business and when I said they had a duty of care they told me I had an attitude. The problem was fixed by someone else but now there are huge cracks in my ceiling from water damage and apparently I'm not a priority. I am not impressed one bit
June 2022 by Mark Soden
After 4 months we finally completed on a BTL which was handled by Connells in Malvern. There were legal issues with the lease which our solicitor managed to finally sort out. It could have been a problamatical negotiation but Ruby at the Malvern office handled both parties in a very professional manner and I really believe she helped the sale go through for which we are very grateful. She was professional from start to finish, a real asset to the company.
February 2022 by Wurz Reeves
Very good estate agents especially Lucy and the gang they go that extra mile
March 2021 by Sherian Salter
A professional service from the start, Sophie, Ella, Joe and the Team were able to progress my property transaction effectively and always kept me informed at each stage. I was very impressed and would thoroughly recommend the Malvern Connells Team.
February 2021 by Roy Randall
Both Malvern and Worcester are run by Poorly Informed people, the Property that they lease in Malvern has Safety Issues Outside with Drains Having Two Covers Removed, as per WCC this is highly Dangerous Practice for the Public to which I agree, have Struggled to get any results from a Manager in Worcester at all, did get a bit today that they have Informed their Landlord at last, he also send a Threat to me I guess to shut me up, WCC are looking into the Safety of the Public now.If things are not sorted in the next four weeks we will inform the Malvern Gazette with our information which he did not like and threatened on.Can see why on Trustpilot Reviews they have a Very Poor Rating with people like him and supposed to be a Manager.It should have been Common Sense instead of many issues, the Law is Any Property Owners or Renting has a Duty of Care for Everyone who enters their land, any injuries incurred they are Liable for in Claims, easy as that for Common Sense people.We do not do things likely but have to when they try to pass the buck and start Threats.
February 2021 by Joseph Whatmore
Tom Wallace really was just fantastic - I came into see him just before the lockdown and he sorted everything out for me FAST! I am now over 100 quid better of every month & also now have critical illness cover which is practically free of charge with the amount I have saved.Couldn't thank you enough Tom!
February 2021 by Camilla King
Thank you so much to Tom Wallace, the mortgage advisor. We were a very complex case which required a lot of time and contact, and Tom managed to get us a great deal with which we are thrilled.
January 2021 by David Paisley
Impressive, courteous and highly professional.
January 2020 by Shahliza J
Jessica Lane. She is more than an agent she has stood by us and really gone the extra mile. She is never rude and very professional in what she does. I have worked with many agents through out the UK and I must say Jessica is by far the best. She is really an asset to connells and I hope they look after her. I am very disappointed that she has not yet been promoted and I would hope that this was to happen soon. Kerry the manager and Jack have also been amazing the times we have dealt with them. Thank you Jess you are a great person and agent and I can really see you in the position of a regional manager.
