December 2023 by Tracee Wilks
Lovely staff very helpful
December 2023 by Teresa Drake
I am on contract for contact lenses. One of my lenses split in my eye and I removed 2 thirds of, knowing a third which I couldn?t find, was still in my eye. I called spec savers at 9.00am to ask if I could call in to get the broken lense out. Several calls rang out saying that they were dealing with a high level of calls so I drove there. When I arrived they had 1 customer in and several staff doing nothing! They booked me in and the optician I saw checked my eye and said there was nothing in my eye, it must have fallen out. I left with a sore eye and for the next 2 days my eye was painful and sometimes glazed over. This morning I woke up with my eye sticky and when I rubbed it, THIS POPPED OUT ON MY FINGER. How did you miss this ! Thanks guys
December 2023 by Maureen Keeley
Took me 3 visits before they got half of my prescription eye test right. The driving glasses were good, the reading glasses I still cannot read through them so I have give up.
December 2023 by Beryl Jones
Very disappointed the coating on my glasses started to disintegrate after just 8 months making it almost impossible to see clearly, went into the store only to be told it's only guaranteed for 3months so there is nothing they can do apart from me replacing the lenses .Very disappointed with the situation.
November 2023 by Ellen Milne
All the staff were very knowledgeable, friendly and helpful
October 2023 by David Randle
Totally inefficient service. No point in phoning as nobody answers . After a number of minutes you end up getting cut off. Staff are unprofessional and border on abruptness and being rude. My new spectacles are not right and cause dizziness and headaches. No doubt I?ll end up having a battle with the optometrist, wii need my eyes retested and my spectacles altered. I would recommend that people are better off using vision express!
October 2023 by Chris Allen
Absolutely brilliant here today. The Optician and other members of staff helped me so much. Really cared how I was. Thank you very much.
September 2023 by Pete Hibbert
Friendly helpful staff and very efficient as always
August 2023 by Christine Close
Very pleased with my new glasses. No more headaches. Excellent result!
August 2023 by nicola Mitchell
Absolutely disgraceful service today AJ needs to be trained on now to be non confrontational, extremely rude interrupting me speaking to another member of staff. Clueless and did not even offer any options thanks to another store who has!! Would never step foot in this store again. AJ is an over dramatic drama seeking boy who really needs to realise how his wages are paid you require customers speaking to them like dirt on your shoe is not acceptable!!
August 2023 by Glyn Ellis-Jones
Always found the staff to be very helpful and the service is 2nd to none
July 2023 by Kathleen Clack
Emily at the Coventry St branch very kindly delivered my glasses to my home. I'd gone in on the off chance they they would be ready and when they were not there, she said they were due and as soon as she could she would bring them to me, I was very pleased with the service.
July 2023 by Malcolm Baldwin
I popped into Spec Savers Kidderminster last week for an eye check and chose some glasses which are not cheap, initially they are great in store but since I have tried and tried to phone the store and they keep saying they are busy and will return the phone call, still no return call which is terrible, it is terrible they have no service for phone contact .
June 2023 by Lisa Parker
My journey from sight test to getting glasses was awesome
June 2023 by Patrycja Bury
Absolute waste of time! I'm 35 and recently my hearing worsen so tried to book a hearing test. Website is advertising free hearing test so I booked one in Kidderminster. Few hours later I'm receiving a phone call and without any medical questions I'm being told that at my age is unlikely that I'm loosing my hearing so..... it must be a wax!Okay, I booked for wax removal with them and in the morning I'm getting phone call that work colleague did not turned up to work and they have to cancel my appointment.I decided to call my GP and luckily got an appointment on the same day with nurse to check if I have any wax. Result? Ears are clear and nurse advised me to book hearing test at Specsavers.So I went on the website and booked again for a free hearing check. Next day I'm receiving a phone call that they have to cancel my appointment and book for wax removal for over £50. I said that Ive been to see a GP nurse and she checked my ears which are completely clear, then I've heard that they cannot book me a hearing test because I'm not under 55 of age. WEBSITE NOT MENTIONING THATWhat a waste of time!
